We are Software Development Company acting as the regional software services company within UNIQA International. As the leading insurance company in Austria and one of the largest insurance groups in Central and Eastern Europe, UNIQA operates in 18 European countries providing safety in a changing world.

Eight years ago, sTech was formed to render software development services and offer complete IT solutions to UNIQA companies both at the regional and Group level. We have passed a long way since the beginning and we take great pride in our successes. We moved to new corporate headquarters - more space, natural light, modern design, exclusive location and our new Rest Area are just some of the benefits our new office space offers. With our new management with long worldwide experience, newly organized business development teams and in modern premises, we continue to build the story of success!

We are providing you with an opportunity to be a part of our continuous success by joining us on the position of

Service Management System Manager

What You Will Be Doing?

You will be:

• Lead implementation of new Service Management tool (ServiceNow)
• Design and implement service management procedures based on ITIL v4 recommendations and ISO20000 standards
• Be accountable that Service Management System for managing of IT services keeps aligned with ISO/IEC 20000-1:2018
• Be responsible that procedures and processes are integrated and compliant with goals and policies of IT Management Services
• Be responsible that IT Services operates within defined KPI-s
• Continually improve processes and procedures
• Continuously work on improving your skills and research new technologies

What Do You Need for the Position?

We are looking for a talented, dedicated and analytical SMS Manager with Bachelor or Master degree in Computer Science Engineering or related fields.

We expect:

• At least 3 years’ Experience with similar position in IT industry.
• Asset and configuration management (expert). You can manage configuration management for the organization, ensuring value for the business and adherence to company policies. Ensures changes to assets are recorded and controlled appropriately. Promotes organizational commitment to assets control.
• Business analysis in IT operations (practitioner). You can lead investigative work into problems with and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements. You know how to absorb large amounts of conflicting information and use it to produce solutions.
• Continual service improvement (practitioner). You know how to analyze current processes, identify and implement opportunities to optimize processes, and lead and develop a team of experts to deliver service improvements. You help to evaluate and establish requirements for the implementation of changes by setting policy and standards.
• Ownership and initiative (practitioner). You can take accountability of issues that occur and be proactive in searching for potential problems. You know how to achieve excellent user outcomes.
• Relationship management (expert). You can determine strategic vision and direction. You know how to positively influence important senior stakeholders. You can provide an arbitration function.
• Service Management Framework knowledge (expert). You have an expert certificate in Service Management Framework qualification and an industry understanding of how to implement the framework into numerous environments. ITIL 4 Strategic Leader or Master is required.
• Service reporting (practitioner). You know to leverage your data analytics skills to enhance business performance.
• Strategic thinking (expert). You can lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.
• Technical understanding (practitioner). You thoroughly understand the technical concepts required for the role and can explain how these fit into the wider technical landscape.
• User focus (expert). You know how to give direction on which tools or methods to use. You are experienced in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure these are met by the business. You know how to apply strategic thinking in how to provide the best service for the end user. 

What's In It for You?

• We are proud of a transparent, truthful, and sincere approach and of our genuinely strong team spirit.
• Our company is a place where you can easily feel the contribution of your dedicated work to achieving long-term corporate goals
• Benefits: insurance package; rewarding model based on KPI measuring; personal development programs and trainings; free coffee and tea; team activities & team buildings etc.

If you want to give your career a new shape within one of the leading insurance groups in Europe, we are looking forward to receiving your application!

If you want to find out more about the company, visit our website www.uniqa-stech.com or our Social Media accounts. You can always contact us personally for any further information regarding the position on the following email: careers@stech.rs

We thank all candidates for their interest, however, only short-listed applicants will be contacted.