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  • Service Process Lead for Change and Asset Management Service

Service Process Lead for Change and Asset Management Service

ICL Services and solutions d.o.o.

Beograd
Intermediate
12.05.2021.
Online intervju

What we offer:

A full-time employment contracts
An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries
Compensation package:
Rewarding system with several types of Bonuses
Private health insurance
Day-off for the exam preparation
Day-off for Saint Patron’s Day (slava) also when it is on non-working day
Possibility to have up to 26 vacation days
Every newborn child receives a gift (300euros) from the Company
Possibility of international business trips
Opportunities for advancement within the Company:
20% of employees got salary raise or carrier growth
Opportunity to participate in various corporate programs 
Interesting, creative, motivating, challenging and dynamic team-buildings 
A highly professional and very friendly team you will enjoy being a part of
Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)
Human corporate culture:
90% like the atmosphere in the company
94% trust the professionalism of colleagues and ask them for help in difficult situations
Comfortable office
Overtime working hours are recorded and compensated

Responsibilities: 

Change Management 

·         Leads the Change Request Committee, coordinates and plans its activities. 

·         Change Management: Evaluation and impact assessment, development of options and proposals, coordination of answers, delivery to the customer. 

·         In the scope of Change Request Management, need to know and understand contractual details in order to understand change request impact and propose options.

·         Update corresponding contractual documents in accordance with Change Requests

Asset Management 

·         Asset Management: Maintaining up to date latest and complete list of assets worldwide

·         Review and make recommendations relating to data quality in ISAC

·         Processing weekly iSAC data extracts into Fujitsu systems off shored to FJ in Pune, India; supervising the person in Pune)

·         Attend «HIWG» to maintain awareness of pipeline of new hardware likely to be supported by the MVS+ service and keep the RSDMs informed about new developments.

·         Manage and coordinate the EOSL (End of Service Life) process.

·         Manage and cooperate with resource in GDC Poland for financial activities (pricing, service credits, billing adjustments…)

·         Monitoring and keep repository of contracts with different vendors 

·         Maintain, analyze and coordinate Oracle contracts in cooperation with SDMs

Candidate should have 

v  IT experience - 1-3 years

v  Knowledge of IT service management methodology (ISO, ITIL, COBIT, MOF, etc.);

The candidate must have the following abilities and skills:

-analyze data

-identify trends

- measure and analyze metrics and KPIs;

- work with basic MS Office programs at an advanced level

- attentiveness, diligence, initiative;

- self-organization and self-control;

- understanding finance management

- leadership. 

It is desirable to have a ITIL Foundation certificate.

We are looking forward to receiving your resume. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Apply here

Upoznaj kompaniju ICL Services and solutions d.o.o.

  • ICL Services je ruska kompanija osnovana 1991. god. Ubrzo nakon njenog osnivanja deo ICL-a otkupljuje Fujitsu - Rusija kako bi se kasnije kompanija ICL 2007. god ponovo osamostalila.

    ICL Services kompanija se bavi rešavanjem problema mnogih sfera IT-a (sistemska administracija, mrežna administracija, cloud, razvoj softvera za mobilne telefone) itd.

    Pored IT-a ICL Services ima i projekte iz raznih drugih oblasti kao što su projekti iz: 

    • Industrijskog sektora
    • Građevine
    • Energetskog sektora
    • Sporta
    • Logistike
    • Finansija
    • Maloprodaje

    Više informacija o servisima koje ICL nudi kao i o njenim projektima mogu se pronaći na njihovoj web stranici.


    Pogledaj profil kompanije
  • Prosečna ocena
    2.9
    na osnovu 13 recenzija
    Mogućnost napredovanja
    2.3
    Beneficije
    2.3
    Balans između karijere i privatnog života
    3.5
    Utisak o radu u kompaniji na poziciji Engineer
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Moguć delimičan rad od kuće. Kolege su ok.

    Zamerke kompaniji:

    Slaba organizacija unutar firme, niske plate u odnosu na tržište, lošiji uslovi od sličnih kompanija na tržištu. Zaposleni je samo broj, a odnos prema matičnoj firmi i kolegama iz Rusije je jako loš.

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