LMtec´s mission is to help our valued clients to innovate and bring better products and services to the market faster through best-in-class innovation, PLM practices, processes and technologies.
Digital technology is transforming businesses large and small alike. Disruptive innovations are shifting the way companies work, market, and create products and services. As a result, innovative and industry leading companies continue to separate from their peers by taking a strategic approach to lifecycle management solutions.
Teamcenter is one of the world’s most widely user product lifecycle management platforms. It offers solutions from portfolio planning through product design and development, manufacturing, service, sustainment and retirement.
Teamcenter is built on an open, future-proof architecture that gives our customers the flexibility to use the technology platform and provider of your choice. We help our customers to avoid the capital-intensive practice of owning your own hardware and leverage infrastructure as a service which provides them more flexibility. Their Focus should be on application management instead of infrastructure management. We scale the infrastructure as per project needs and we establish the needed flexibility.
LMtec Serbia offers IT and Application Services with focus on our EU based customers.
We wish to hire an ambitious, experienced individual with a natural talent for solving problems and working as part of the LMtec support team. If you wish to be employed in a lively workplace with world class standards and work ethic you should consider this opportunity.
Duties and responsibilities
Finding solutions from previous cases using the LMtec and Siemens Knowledge Base
Working the life-cycle of a help desk incident
Closing and re-assigning jobs
Handling break/fix and configuration issues
Guiding customers on troubleshooting
Helping customers to manage software installations and hardware repair
Monitor available tools for issues
Review information and training available for first level support
University degree in information (systems) engineering or equivalent computer sciences
Interest to gain technical knowledge regarding company product and services
Interest to gain for technical understanding of industry standards and practices
Strong communication skills
Technical writing ability
Knowledge of relevant tools and applicable software programs
Soft skills required
Good Listening and Analytical skills
Excellent interpersonal and intercultural skills, ability to work in teams
Creative ability and ability to work under pressure
Must be Self-motivated, Great teammate, Effective problem-solving capabilities
Desire to learn new concepts continuously
Flexibility and adaptability to work in a growing, dynamic, international team with a Strong customer-oriented attitude
Good communication skills (written & verbal) in English and German to present complex technical topics in a clear and structured way
What we offer
Basic Training and training on the job to built up your experience in short time frame in the PLM domain and Teamcenter in particular
Basic Training and training on the job to built up your experience on Teamcenter Server Configuration, Basic Customization, Deployment
Basic Training and training on the job for our LMtec Service Desk Tool
Work with highly motivated, talented and professional team
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