Software Support Engineer

Fiscal Solutions d.o.o. (http://www.fiscal-solutions.net/) looking for: Software Support Engineer, Location: Novi Sad 

Main responsibilities: 

• Monitoring and analyzing daily operations through central application
• Analysis of the recorded incidents and undertaking all needed steps for resolution
• General data management
• Reception and analyzing problems reports by email or phone
• Inserting problems in the problem-tracking tool
• Investigation of possible reasons for reported problems
• Providing Solution of problems by phone, email or remote access if allowed
• Communication with maintenance team in order to report and get solution of the problem
• Remote installations of hotfixes and/or patches produced by maintenance team
• Remote installation of new versions
• Regular reporting

Your skills: 

• Windows administration knowledge
• Database knowledge (MS SQL)
• Basic IT equipment knowledge
• Computer networking basics
• Good verbal and communication skills in English

We offer: 

• Professional and dynamic working environment
• An environment of highly innovative and commercially successful products
• Gaining of knowledge through business interaction with some o largest world Retailers and Software providers
• Constant progress in careers