Software Support Engineer

Fiscal Solutions d.o.o. (http://www.fiscal-solutions.net/) looking for: Software Support Engineer, Location: Novi Sad 

Main responsibilities:

• Monitoring and analyzing daily operations through central application
• Analysis of the recorded incidents and undertaking all needed steps for resolution
• General data management
• Reception and analyzing problems reports by email or phone
• Inserting problems in the problem-tracking tool
• Investigation of possible reasons for reported problems
• Providing Solution of problems by phone, email or remote access if allowed
• Communication with maintenance team in order to report and get solution of the problem
• Remote installations of hotfixes and/or patches produced by maintenance team
• Remote installation of new versions
• Regular reporting

Your skills:

• Windows administration knowledge
• Database knowledge (MS SQL)
• Basic IT equipment knowledge
• Computer networking basics
• Good verbal and communication skills in English

We offer:

• Professional and dynamic working environment
• An environment of highly innovative and commercially successful products
• Gaining of knowledge through business interaction with some o largest world Retailers and Software providers
• Constant progress in careers

If you want to understand the values we have as team and meet us better, listen to the podcast from one of the owners of the company and get the feeling of our internal culture: https://anchor.fm/darko-pavic 

Only shortlisted candidates will be contacted.