GET (Global Engineering Technologies) is an established international company, based in Belgrade, successful in delivering various industry-specific innovative IT solutions and developing in-house software products. Our team is made of more than 250 software engineers, business analysts, and business domain experts. Our clients employ between 5.000 and 125.000 team members. We are a reliable partner of SAP, Atlassian, Microsoft, and Cisco.
GET was founded by IT engineers driven by the idea of building a company that is constantly striving to improve its products and services. We have a proven track record of success in providing solutions in the automotive industry, logistics, finance/banking, production, and retail. We nurture long-lasting cooperation, trust, and continuous development with our clients, as well as with our team members.
System administration and maintenance for stakeholder custom solution and other software tools (e.g. User management, Authorizations management, Background jobs management, Audit log management process).
The Support Engineer will assist in managing projects along with reviewing the operational manual. The tasks include setting up an email, improving and developing IT infrastructure, and diagnosing systems.
Continuous monitoring of systems, keep track of developments with the help of monitoring tools. Identify network issues and resolve them quickly.
Daily communication with team members and vendors when required, provide all the necessary technical support to different team members to overcome any issues. Verbal and written communication skills required for communicating with employees in non-technical language and provide excellent customer service to users of various technical levels.
Have strong troubleshooting skills, prioritize and work on client issues, be available to assist at any time even when one or more problems arise.
SAP System administration and maintenance (e.g. User management, Change and Transport management, Authorizations management, Background jobs management, SAP Notes implementation).
Monitor, analyze, and identify trends for system performance and resource utilization, analyze reports from the system or third parties and follow defined processes to solve the problem or escalate it.
End-user support (1st, 2nd), root-cause identification and incident troubleshooting
Maintaining good collaboration and communication with the clients
Creation of documentation and Standard Operating Procedures
Liaise and prioritize requests with end users and proactively resolve them
Assist in coordinating SAP technical activities with 3rd parties to seamlessly implement change and formulating change requests to the newly implemented solution.
Establishing and standardizing procedures and user instructions
Planning and execution of quality assurance, applying of test procedures and standards
Develop a strong understanding of client and industry business processes to provide SAP supported advice to clients
Keen to learn and support new custom software solutions made according to the client's business needs
Designing, testing, installing and monitoring new custom software systems
Be genuinely curious and constantly striving to learn
Technical background (preferred to have finished or final year of a technical faculty)
Demonstrate a keen interest in SAP technology
Basic knowledge of SQL
Your English is at an advanced level or higher – written and spoken
Strong interpersonal and soft skills, able to quickly develop relationships with all stakeholders
Ability to work as part of a team and independently
Ability to collaborate in a cross-functional team environment
What would set you apart from other candidates?
Previous working experience in end user support domain, preferably in IT sector
Experience with databases and SQL
Strong analytical skills and step-by-step problem solving
Independence in solving tasks and proactivity in giving suggestions for improvement
Proficient in the use of MS Office specifically Outlook and Excel
Knowledge of ITIL processes
What is there for you as a part of GET?
An attractive compensation plan that matches with your professional development
A long-term career path with us
Involvement in project assignments with diverse technologies
Working in small and highly-skilled teams with dedicated mentorship
Great experience working for top-tier clients worldwide
Access to private healthcare and sports facilities
Possibility to travel abroad
Regular trainings for professional and personal development
We are pleased that you have taken the first step to finding out about a career at Global Engineering Technologies. In order to ensure the most professional treatment of your application, GET is exclusively using online applications.
Please note that only shortlisted candidates will be contacted.
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