Oglasi za posao Software Support Engineer
Oglas je preuzet sa sajta poslodavca i sajt HelloWorld ne garantuje njegovu ažurnost.

Software Support Engineer

NCR d.o.o.

Beograd

06.02.2023.

intermediate

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Software Support Engineer

LOCATION: Belgrade, Serbia

The Software Support Engineer position requires extensive knowledge of all Digital Insight core and Third party vendor products; including collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout NCR, Digital Insight Software Solutions. A professional and positive demeanor is essential to this job. An understanding of the service and consultative nature of this position is crucial as well, i.e., the primary and forefront goal for team members is to service high-profile customers in the most efficient and beneficial manner possible. A deep understanding of their set up and ability to consult and advise on best practices will be critical.

Other qualifications:

  • Software Support Specialist are the primary interface with the customer (assisted and self-support) to get up and running, diagnose and resolve problems, match the customer to the right offering, recommend and train customers how to best use the offerings and provide other value-added services.
  • This role uses their experience plus existing documentation to diagnose and drive resolution for questions or issues reported by customers.
  • Ability to works on assignments that are not routine and may not be documented.
  • Identifies, communicates and participates in process improvements.
  • Can frame and escalate most issues that are not found in existing resources that support software support.
  • Frames, updates and re-uses knowledge and provides input to existing knowledge or frames the problem to be solved. Creates knowledge content (articles) when they have a known solution that is not documented.
  • Effectively documents and shares problems and solutions

Technical Skills:

  • Analyzes and diagnoses problems and applies known solutions.
  • Understands the most commonly applicable DI offerings and can proactively apply the offering capabilities to the customer situation.
  • Proficient in general computer technical skills; differentiates problems caused by the DI offering vs. non-DI caused problems.
  • Communicates (verbal and written) complex issues in ways that the customer easily understands and can apply the solution.
  • Most highly valued skills for this role
  • Successfully completed customer outcomes
  • Delighted customers
  • Clear, concise case documentation
  • Knowledge Base contributions
  • Timely, appropriate escalations with fully documented issues
  • Process improvement recommendations
  • Ability to manage cases and work projects concurrently
  • Strong Brand
  • Flexes communication style to match the customer's need.
  • Diffuses emotional customer.

REQUIRED SKILLS:

  • Along with your outstanding drive for accomplishment, the successful incumbent will bring with them:
  • 2-3 years in an online banking, software support or technical services environment.
  • Must possess a technical understanding of software development and associated processes.
  • Must have excellent oral and written communication skills, a strong customer orientation and good organizational skills. Must be able to tell the story of achievement.
  • Individual must be process orientated, self-motivated and creative problem solvers.
  • Must work well under pressure
  • Must be able to work independently, yet maintain great relationships with peer team and cross-team members
  • Must be able to multi-task
  • Fluency in English
  • Willingness to work US work shifts

PREFERRED SKILLS:

  • Help desk or call center experience in Service/Cloud environment
  • Financial Institution online banking and mobile support
  • Quicken, Quickbooks, Business Banking, Payments, Money Movement or Online Transaction Experience
  • Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Upoznaj kompaniju NCR d.o.o. Beograd

O Kompaniji Iskustva Plate

NCR Corporation je američka firma koja pruža usluge koje omogućavaju preduzećima interakciju i povezivanje, kao i transakcije među svojim klijentima.

NCR je svetski tehnološki lider u pružanju visokokvalitetne i stručne podrške kompanijama raznih delatnosti, među kojima su vodeće firme iz oblasti finansija, turizma, ugostiteljstva, telekomunikacija, zabave, igara na sreću, javnog sektora i telekomunikacija. Glavni proizvod NCR-a su samouslužni kiosci, fiskalne kase, automatske govorne mašine, kontrolni sistemi, skeneri bar-kodova i poslovni potrošni materijal. Takođe pružaju usluge IT podrške. 

Sa svojim softverom, hardverom i lepezom usluga, NCR omogućava skoro 550 miliona transakcija dnevno, u vidu maloprodaje, finansija, putovanja, ugostiteljstva i telekomunikacije.

Centrala kompanije, osnovane 1884. godine, je u saveznoj američkoj državi Džordžiji, kod Duluta.

3.1 58%

Menadžment kompanije

2.7

Beneficije

2.9

Balans karijere i privatnog života

3.3

Timska atmosfera

2.9

Zadovoljstvo projektima

2.6

Mogućnost napredovanja

2.5

Iskustvo o radu

Iskustvo
11.01.2023
1 Ne preporučuje

Help desk

Prethodno zaposlen/a na neodređeno Manje od jedne godine

Pozitivno

Lep ambient ofisa, Dobre stolice.

Zamerke

1. Losi ljudi, nepotizam, shlihtanje supervizorima, Toksicna atmosfera, preveliki multitasking, preveliki obim posla za platu koju daju, stres, losa obuka- (nikakva), losi programi zastareli, smene se namestaju, nema ravnopravne podele.Nemogucnost napredovanja.Ljudi samo odlaze smenjuju se kao na traci.Nepostivanje zaposlenih od strane Amera. Najgorem neprijatelju ne bih preporucio. Ako ikako mozete zaobidjite. I da , smestanje otkaza, od strane supervizora.

Korisno? 0

BI Developer

3 plate
1057
Prosečna neto plata
min
900
medijana
950
prosek
1057
max
1320

IT Administrator

1 plata
620
Prosečna neto plata
min
620
prosek i medijana
620
max
620

IT Consultant

1 plata
850
Prosečna neto plata
min
850
prosek i medijana
850
max
850

IT Manager

2 plate
1125
Prosečna neto plata
min
750
prosek i medijana
1125
max
1500

IT Technician

1 plata
610
Prosečna neto plata
min
610
prosek i medijana
610
max
610

Project Manager

4 plate
893
Prosečna neto plata
min
680
medijana
947
prosek
893
max
1000

QA Specialist

1 plata
1300
Prosečna neto plata
min
1300
prosek i medijana
1300
max
1300

Business Analyst

14 plata
878
Prosečna neto plata
min
560
medijana
735
prosek
878
max
2260

Scrum Master

1 plata
850
Prosečna neto plata
min
850
prosek i medijana
850
max
850

Software Architect

1 plata
2250
Prosečna neto plata
min
2250
prosek i medijana
2250
max
2250

Software Developer

3 plate
1050
Prosečna neto plata
min
700
medijana
950
prosek
1050
max
1500

Software Engineer

6 plata
1115
Prosečna neto plata
min
847
medijana
1070
prosek
1115
max
1500

IT Help Desk / Support

25 plata
562
Prosečna neto plata
min
467
medijana
550
prosek
562
max
750

Network Engineer

4 plate
1093
Prosečna neto plata
min
600
medijana
960
prosek
1093
max
1850

DevOps Engineer

1 plata
1000
Prosečna neto plata
min
1000
prosek i medijana
1000
max
1000

FSC( Field service coordinator)

1 plata
500
Prosečna neto plata
min
500
prosek i medijana
500
max
500

PS Associate Technical Consultant

1 plata
630
Prosečna neto plata
min
630
prosek i medijana
630
max
630

QA Tester

1 plata
3 € /satnica
Prosečna neto plata
min
3
prosek i medijana
3
max
3

Talent Acquisition Consultant

1 plata
650
Prosečna neto plata
min
650
prosek i medijana
650
max
650

Slični poslovi