Fiscal Solutions d.o.o. (http://www.fiscal-solutions.net/) looking for: 

Software Support Team Leader

Location: Novi Sad

Main responsibilities: 

• Provides daily direction and communication to employees so that support activities are answered in a timely, efficient and knowledgeable manner.
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to customers.
• Is available for support team by providing appropriate coaching, counseling, direction and resolution.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
• Works as a member/leader of special or ongoing projects that are important to area/process improvement.
• Shares continual responsibility for deciding how to manage the employees, ensuring support activities are handled efficiently and effectively.
• Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Uses appropriate judgment in upward communication regarding department or employee concerns.

Your skills: 

• At least 3 years’ experience on similar positions,
• Bachelor's or master's degree in a IT field,
• Good verbal and communication skills in English,
• Leadership,
• Communication Proficiency,
• Customer/Client Focus,
• Organizational Skills,
• Performance Management,
• Problem Solving/Analysis,
• Technical Capacity.

We offer: 

• Work in professional and dynamic working environment,
• An environment of highly innovative and commercially successful products,
• Gaining of knowledge through business interaction with some o largest world Retailers and Software providers,
• Constant progress in careers.

Deadline for applications: 18.09.2019.