Fiscal Solutions d.o.o. (http://www.fiscal-solutions.net/) looking for:
Software Support Team Leader
Location: Novi Sad
- Provides daily direction and communication to employees so that support activities are answered in a timely, efficient and knowledgeable manner.
- Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to customers.
- Is available for support team by providing appropriate coaching, counseling, direction and resolution.
- Ensures employees have appropriate training and other resources to perform their jobs.
- Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
- Works as a member/leader of special or ongoing projects that are important to area/process improvement.
- Shares continual responsibility for deciding how to manage the employees, ensuring support activities are handled efficiently and effectively.
- Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Uses appropriate judgment in upward communication regarding department or employee concerns.
- At least 3 years’ experience on similar positions,
- Bachelor's or master's degree in a IT field,
- Good verbal and communication skills in English,
- Communication Proficiency,
- Customer/Client Focus,
- Organizational Skills,
- Performance Management,
- Problem Solving/Analysis,
- Technical Capacity.
- Work in professional and dynamic working environment,
- An environment of highly innovative and commercially successful products,
- Gaining of knowledge through business interaction with some o largest world Retailers and Software providers,
- Constant progress in careers.