The Solution Architect – eCommerce is responsible, as a technical and product expert, for creating and implementing solutions for our enterprise restaurant brands, in close collaboration with Success Managers.
The Solution Architect works directly with digital and marketing teams from our customers to understand their needs & challenges, as well as their system landscape, to design and roll-out a solution from MENU’s suite of products that best meets their needs and creates the most value.
S/he is expert in his/hers product area, not only in the MENU platform, but also the platforms of integration partners, to best advise on and implement integrations to third-party systems.
The Solution Architect works closely with our Product Management and Development teams to get a full understanding of the ins and outs of existing and new features, as well as to provide regular feedback and insights into customer challenges, to ensure that we are building the best possible product.
The Solution Architect - eCommerce is responsible for advising on and implementing our direct ordering channels, including Mobile, Web and Kiosk, as well as our Loyalty and CRM platform.
Type of contract: Permanent
The keyesponsibilities of the Solution Architect – eCommerce include:
Work with customers, in close collaboration with Success Managers, to understand requirements and advise on product implementation and roll-out
Advise customers on integrations with third-party platforms and their capabilities
Coordinate the development and roll-out of new third-party integrations, working directly with customers, integration partners and our Product team
Work with Product Managers, Technical Leads, Architects and Developers to make sure that our product meets customer expectations
Ensure customer roll-outs are successful, by providing technical implementation guidance and making sure we deliver the right solution
Receive customer feedback and work with the Product Management team to shape the future of our product
Analyze production issues reported from customers and escalate to Support and Product teams as necessary
Run pilots & roll-out new products and features with key customers
Minimum 3 years of recent experience in a customer-facing product and/or technical role for software applications
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