DESCRIPTION
The Solution Architect – eCommerce is responsible, as a technical and product expert, for creating and implementing solutions for our enterprise restaurant brands, in close collaboration with Success Managers.
The Solution Architect works directly with digital and marketing teams from our customers to understand their needs & challenges, as well as their system landscape, to design and roll-out a solution from MENU’s suite of products that best meets their needs and creates the most value.
S/he is expert in his/hers product area, not only in the MENU platform, but also the platforms of integration partners, to best advise on and implement integrations to third-party systems.
The Solution Architect works closely with our Product Management and Development teams to get a full understanding of the ins and outs of existing and new features, as well as to provide regular feedback and insights into customer challenges, to ensure that we are building the best possible product.
The Solution Architect - eCommerce is responsible for advising on and implementing our direct ordering channels, including Mobile, Web and Kiosk, as well as our Loyalty and CRM platform.
Type of contract: Permanent
The keyesponsibilities of the Solution Architect – eCommerce include:
- Work with customers, in close collaboration with Success Managers, to understand requirements and advise on product implementation and roll-out
- Advise customers on integrations with third-party platforms and their capabilities
- Coordinate the development and roll-out of new third-party integrations, working directly with customers, integration partners and our Product team
- Work with Product Managers, Technical Leads, Architects and Developers to make sure that our product meets customer expectations
- Ensure customer roll-outs are successful, by providing technical implementation guidance and making sure we deliver the right solution
- Receive customer feedback and work with the Product Management team to shape the future of our product
- Analyze production issues reported from customers and escalate to Support and Product teams as necessary
- Run pilots & roll-out new products and features with key customers
REQUIREMENTS
- Minimum 3 years of recent experience in a customer-facing product and/or technical role for software applications
- Experience in designing and/or implementing retail eCommerce platforms and/or CRM / Marketing Automation solutions
- Strong understanding of technical concepts and solutions such as APIs, middleware and SDKs
- Strong written and verbal communication skills to interact with a wide audience: customers, development, product management and senior management teams
- Demonstrated ability to successfully manage multiple projects under limited supervision, including timelines, tasks, teams, group dynamics, etc.
- Willingness to do what it takes to ensure the team accomplishes its goals
- Critical thinker with strong analytical and problem-solving skills and “can-do” attitude
- Attention to detail
- Ability to dive deep into technical details, while maintaining an understanding of the big picture
- Strong English language skills
Nice to have:
- Experience with Customer Data platforms, such as Segment or mParticle
- Experience with Marketing Automation platforms, such as Braze, Airship or Leanplum
- Experience with Attribution platforms, such as AppsFlyer, Adjust or Branch
- Experience with Analytics tools, such as Google Analytics, Amplitude or Mixpanel
- Spanish and/or German language skills
- Knowledge of SQL
OUR OFFER
- Opportunity to participate in creating a global industry-changing product
- Great international team and informal start-up atmosphere
- Strong company culture and team spirit
- Opportunity to learn and improve technical and soft skills
- Possibilities for career development as the company grows
- 25 vacation days
- Competitive salary
- Equity incentives
- Home office
We thank all applicants for their interest, however only shortlisted candidates will be contacted.
