About Syrup
In a world with deep supply chain disruptions, true omni-channel networks, and sustainability-minded consumers, there is a need for next-generation inventory systems.
That’s why we are building Syrup, an AI-powered predictive software platform for inventory decisions in commerce. By leveraging more data in real-time, we empower merchandising and planning teams with allocation, ordering, and inventory management recommendations.
Our mission is for commerce to no longer be a wasteful industry, as our intelligent platform empowers inventory excellence at every step in the value chain.
We're VC-backed by Google's AI fund (Gradient Ventures), as well as former executives from Adidas, Zalando, ASOS, Reebok, Bonobos, Salesforce, ThredUp, and Stripe. We're working with fast-growing brands such as Faherty, Reformation, and Desigual.
About The Role
You will take a pivotal role in deploying our platform for clients, ensuring seamless integration and customization to meet their specific business needs. You will act as a bridge between our technical team and clients, providing expertise in solution design, deployment strategies, and system integration. Your ability to understand customer requirements and translate them into technical solutions will be critical in ensuring successful platform adoption.
You Will:
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Deliver scalable solutions that meet customer objectives, quickly and reliably
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Be the Syrup technical expert and person responsible for the design of the solution and decisions critical to the customer's success on the platform
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Conduct pre-sale advisory with customers during the sales process to assist the go-to-market function in positioning Syrup’s solution
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Understand what customers want from the product, both holistically in terms of the key metrics they want to drive, down to the detail of which type of inventory movements they consider good or not
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Lead technical and strategic conversations with clients to define business requirements and architect a recommended solution leveraging Syrup’s product, existing customer technology and other
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Contribute to the product roadmap by raising and synthesising customer requirements into scalable augmentations of our product
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Manage the end-to-end of the customer implementation by creating a plan and communicating any changes to it
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Be flexible to travel up to 25% of the time
You Have:
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5+ years as a Solutions Architect or similar role (eg: Sales Engineer) in a data-heavy high growth B2B SaaS company
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The ability to solve problems that is second to none. You understand problems quickly, are resourceful with the tools at your disposal, and can be creative in solving for customers’ needs.
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Experience creating positive partnerships with internal teams and customers; people trust your advice to help them make better decisions
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Proven success with delivering projects on time, in scope, and to customer business objectives
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The ability to conceptualize multiple solutions to a given problem, and an understanding of the trade-offs between accuracy, timeliness, and scalability
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Strong data skills, including proficiency with SQL or Python
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Strong English language in written and verbal communication skills
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Experience with retail technology is a plus
What We Offer
Fun, friendly, respectful, collaborative, diverse, driven, mission-oriented – that’s Syrup! We're a group of driven people who want to make a difference in the world by building game-changing software. We care deeply about people, planet and product. Concretely, we offer:
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Remote Flex: We’re a remote first team across Europe and North America. For our colleagues in New York, you can come into our office in SoHo as often as you like.
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Equity Compensation: We offer generous equity compensation for all our early employees.
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We offer generous health, vision, and dental benefits to our employees.
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Generous PTO: Take the time you need, when you need it.
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Syrup summits: We bring the whole global team together every quarter for our Syrup summits. Previous locations: Barcelona, Madrid, Los Angeles, Warsaw, Boston, New York.
We offer competitive base pay with the UK salary range of 70,000 - 110,000 GBP, and a similarly competitive range in other locations. Salary is commensurate with experience, generous early-stage equity package, and benefits including medical/dental/vision.
