Supply Support Engineer

Ogury is the kind of place where things don’t just happen fast - they happen now.

As a global leader in mobile brand advertising, we’ve created the Ogury Advertising Engine - an integrated stack of technology designed and optimised to deliver high-performing mobile brand campaigns for more than 1500 advertisers.

Here, we focus on execution and on getting things done as one team. It’s where an incredibly diverse and inclusive community of people come together in a workplace that has integrity at its heart. It’s an environment that demands grit as we passionately persevere in the face of every challenge. And it’s somewhere that encourages creative thinking, so we can all accelerate together.

Our story began in London in 2014. Since then, we’ve quickly become a 450-strong - and still growing - team with 18 offices around the world, and we’re not stopping there.

At Ogury we know the future is now. So let’s get your story started. Now.

About the role

• As a Supply Support Engineer, your goal is to help other internal Teams and publishers on prioritisation and work on all the technical issues encountered while using our services.
• These issues can be of many kinds, and may occur at different steps of the publisher relationship.
• Publishers that are integrating our solution may need some help on different platforms, and publishers that already integrated us may encounter some problems regarding different statistics.
• Various kind of problems have to be troubleshooted, and you will have communication with a variety of internal and external stakeholders.

What you will be doing

• You will portray your good communication skills, with a team mindset, which will allow you to work in a diverse team distributed in several countries across the world.
• Work directly with our internal technical teams and publisher’s technical team to ensure successful implementation.
• You will troubleshoot and prioritise issues, answer questions, and perform technical tasks whilst pulling data from databases, and work on automation of support manual tasks.
• You would have opportunity to work in JIRA ticket management system
• You will ensure that the publishers are informed regularly, so they know the support takes care of them.

About you

• You are able to troubleshoot problems and have a solutions based approach with your clients .
• Passionate about technology, with a willingness to learn. Basic experience with JavaScript (HTML & CSS), and SQL.
• You want to continue with career development in AdTech industry.
• You are able to troubleshoot problems and have a solutions based approach with your clients and other internal Teams.
• Willingness to grow into deep understanding of our AdTech products and of our technical infrastructure (sdk, ad formats, ad server, targeting, programmatic, web applications, capping, databases).

Benefits vary by locations but you can expect:

• Competitive salary with a bonus, paid quarterly.
• Flexible approach to working hours and location.
• Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing benefits.
• Medical cover plan.
• Holiday allowance.

Ogury is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.