Finbet d.o.o., an associated company of the international Fincore group is hiring IT professionals for its Belgrade office.

To that end, Finbet is seeking for

Support Analyst

Location: Belgrade

Key Qualifications and Skills

Essential

• Educated to at least first degree level in Computer-Science, Electronics, Mathematics, Mechanical engineering or Technology
• 1 years minimum experience working in a related field ideally supporting a high transactional system with web based services
• Demonstrable proficiency in SQL (Oracle or MS SQL server)
• Familiarity with PL/SQL
• Experience with using Windows 2003 and upwards
• Familiarity with basic scripting (Shell, PowerShell, Batch, Python, etc.)
• Working knowledge of Linux
• Basic networking skills (ping, netstat, tracert, etc.)
• Extensive data analysis proficiency

Desirable

• Online sector background
• Demonstrable proficiency in PL/SQL coding
• Basic .NET proficiency
• Scripting proficiency (Shell, PowerShell, Batch, Python, etc.)
• Basic JavaScript proficiency
• Familiarity with some of JavaScript framework (Angular, Node)
• Familiarity with other non-SQL database platforms (MongoDB, etc.)

Interpersonal/Personal

• Excellent English, written and spoken skills is a must
• Strong analytical skills
• Multitasking skills and can easily switch priorities when required
• Demonstrated ability to work calmly and methodically under pressure, when diagnosing and escalating problems
• Proactive attitude toward problems
• Demonstrated motivation, flexibility, dynamic, ambitious and ‘can do’ attitude.
• Strong interpersonal and communication skills; ability to follow simple procedures in writing or verbally; good phone skills
• Excellent team player
• Ability to build relationships and liaise successfully with other teams, clients and 3^rd-party companies.
• Able to follow instructions and comply with a change management process.
• Keeping high standards at work

Responsibilities

• Deliver a professional, customer focused and high performing support service;
• To be flexible, as part of a team rota, to provide out of hours on-call support on a 24/7 365 day basis;
• Take clear ownership and resolution of issues logged against applications/systems and where required escalating to 3^rd line support;
• Provide root cause analysis for critical incidents, and where possible provide suggestions, improvements and best practices to mitigate future incidents;
• Maintain and improve the online knowledge base and any other support related documentation;
• Provide support during production downtimes and maintenance windows;
• Produce weekly/monthly management information reports to IT management and clients in respect to service levels and support activities;
• Analyse production issues to identify patterns and frequency to improve process improvement efforts;
• Report to the Support Desk Team Lead.

Benefits

• Overtime pay for out of hours support
• Remuneration and social insurance on full salary
• Training and courses

Only selected candidates will be invited for test and interview

Please send CV’s electronically.

 Deadline for applications: 24.10.2016.