Support Analyst

4.4

Beograd

02.02.2017.

.NET Oracle SQL Server Windows MS SQL PowerShell intermediate

Finbet d.o.o., an associated company of the international Fincore group is hiring IT professionals for its Belgrade office.

To that end, Finbet is seeking for

Location: Belgrade

Educated to at least first degree level in Computer-Science, Electronics, Mathematics, Mechanical engineering or Technology
1 years minimum experience working in a related field ideally supporting a high transactional system with web based services
Demonstrable proficiency in SQL (Oracle or MS SQL server)
Experience with using Windows 2003 and upwards
Familiarity with basic scripting (Shell, PowerShell, Batch, Python, etc.)
Working knowledge of Linux
Basic networking skills (ping, netstat, tracert, etc.)
Extensive data analysis proficiency

Excellent English, written and spoken skills is a must
Strong analytical skills
Multitasking skills and can easily switch priorities when required
Demonstrated ability to work calmly and methodically under pressure, when diagnosing and escalating problems
Proactive attitude toward problems
Demonstrated motivation, flexibility, dynamic, ambitious and ‘can do’ attitude.
Strong interpersonal and communication skills; ability to follow simple procedures in writing or verbally; good phone skills
Excellent team player
Ability to build relationships and liaise successfully with other teams, clients and 3^rd-party companies.
Able to follow instructions and comply with a change management process.
Keeping high standards at work

Deliver a professional, customer focused and high performing support service;
To be flexible, as part of a team rota, to provide out of hours on-call support on a 24/7 365 day basis;
Take clear ownership and resolution of issues logged against applications/systems;
Provide root cause analysis for critical incidents, and where possible provide suggestions, improvements and best practices to mitigate future incidents;
Maintain and improve the online knowledge base and any other support related documentation;
Provide support during production downtimes and maintenance windows;
Analyse production issues to identify patterns and frequency to improve process improvement efforts;