Support Engineer L1 (full-time)

VDEL is an international software company with a team of more than 50 specialists who realized over 5000 successful projects. For the last 29 years, VDEL has been successfully operating on the territory of Central and Eastern Europe.

What you will do

You will be acting as a key member of the larger international company. Working closely with L2 and L3 - development team. Your primary role is to understand the problem and/or customer needs or inquiries and gather all relevant information to transfer requests to the upper level, in case you are not able to resolve it on your own.

What we are looking for

• Technical education/background or relevant experience in IT
• Experience in support roles - direct communication with customers
• Dedicated person, capable of progress in all aspects (both technical and soft skills)
• Someone who will grow along with Company and advance his/her career internally

Key Qualifications

• Experience in working with any commercial ticketing system (SalesForce, Jira…)
• Understanding of SLA and KPI metrics
• Basic Linux knowledge (any distribution)
• Basic knowledge of virtualization concepts and tools (containers, hypervisors)
• Basic knowledge of DNS, WEB, file systems services, network
• Experience with Windows OS is very welcomed
• Knowledge of scripting languages and/or automation tools will be considered an advantage

What we can offer

• Stable international environment
• Competitive salary and bonuses
• Hybrid work model - in office and remote work
• Office located in the center of Belgrade
• Technical training and certifications for industry-leading technologies
• Ability to work on proprietary technology and projects, making a global impact in the open-source world