Oglasi za posao Support Engineer

2 izvršioca

Support Engineer

Way4Services d.o.o.

Beograd | Hibrid



We are a software company focused at serving payment processing industry, working mainly with financial institutions across the globe.

We are seeking a Support Engineer who will support Way4 digital payments products around the world.


  • On-call duties on the support line; initial assessment and analysis of client requests, solving client issues.
  • Supporting clients’ daily operations of WAY4 modules when issues/bugs arise
  • Consulting clients (IT department managers, engineers, DBAs, etc. from clients’ side) on technical and subject matter issues related to the use and configuration of Way4 products.
  • Troubleshoot and if possible, reproduce existing clients reported issues/bugs.
  • Analyze core and custom code of WAY4 modules to identify an issue/bug.
  • Report valid issues/bugs/enhancements correctly to Research & Development team.
  • Correctly deliver the solution in the form of workarounds, hotfixes, or configuration changes to the client(s).
  • Install Way4 software and train clients on-site as required.
  • Participation in client training and consulting (upon reaching an expert level).
  • Meet clients' Service Level Agreement (SLA).



  • Higher technical education (IT, mathematics, physics).
  • Additional higher education in finance or economics is a plus.

Knowledge and Skills:

  • Understanding of the theory and practice of DBMS.
  • Basic level of PL/SQL (skills in reading and writing code) and SQL.
  • Knowledge in IT system support/testing principles.
  • Upper-Intermediate level of English for business communication.
  • Basic knowledge of networking, including TCP/IP.
  • Excellent interpersonal skills, including to communicate technical ideas clearly effectively and convincingly.
  • Ability to work in teams and with people of varying abilities and backgrounds.
  • Analytical thinking and problem-solving.

Will be considered an advantage:

  • Experience in implementing and maintaining high-load distributed systems.
  • Experience in the "fintech" sector (working in banks with CBS, processing centers) or in telecommunications.
  • Administrative skills on a Unix platform.
  • Written and spoken Russian and/or Spanish.

We offer:

  • Opportunity to work in an international environment.
  • Professional courses and certifications.
  • Language courses.
  • Competitive salary and annual bonus.
  • Voluntary health insurance.
  • Snacks and drinks in the office.
  • Meal allowance.
  • Transportation allowance.
  • Corporate events.
  • Flexible start of the workday.
  • Office OR hybrid work.

We process the data provided in your job application in accordance with the NOTICE ON THE PERSONAL DATA PROCESSING OF EMPLOYMENT CANDIDATES.

Link: www.way4services.com/policy

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