We are a software company focused at serving payment processing industry, working mainly with financial institutions across the globe.
We are seeking a Support Engineer who will support Way4 digital payments products around the world.
Responsibilities:
- On-call duties on the support line; initial assessment and analysis of client requests, solving client issues.
- Supporting clients’ daily operations of WAY4 modules when issues/bugs arise
- Consulting clients (IT department managers, engineers, DBAs, etc. from clients’ side) on technical and subject matter issues related to the use and configuration of Way4 products.
- Troubleshoot and if possible, reproduce existing clients reported issues/bugs.
- Analyze core and custom code of WAY4 modules to identify an issue/bug.
- Report valid issues/bugs/enhancements correctly to Research & Development team.
- Correctly deliver the solution in the form of workarounds, hotfixes, or configuration changes to the client(s).
- Install Way4 software and train clients on-site as required.
- Participation in client training and consulting (upon reaching an expert level).
- Meet clients' Service Level Agreement (SLA).
Requirements:
Education:
- Higher technical education (IT, mathematics, physics).
- Additional higher education in finance or economics is a plus.
Knowledge and Skills:
- Understanding of the theory and practice of DBMS.
- Basic level of PL/SQL (skills in reading and writing code) and SQL.
- Knowledge in IT system support/testing principles.
- Upper-Intermediate level of English for business communication.
- Basic knowledge of networking, including TCP/IP.
- Excellent interpersonal skills, including to communicate technical ideas clearly effectively and convincingly.
- Ability to work in teams and with people of varying abilities and backgrounds.
- Analytical thinking and problem-solving.
Will be considered an advantage:
- Experience in implementing and maintaining high-load distributed systems.
- Experience in the "fintech" sector (working in banks with CBS, processing centers) or in telecommunications.
- Administrative skills on a Unix platform.
- Written and spoken Russian and/or Spanish.
We offer:
- Opportunity to work in an international environment.
- Professional courses and certifications.
- Language courses.
- Competitive salary and annual bonus.
- Voluntary health insurance.
- Snacks and drinks in the office.
- Meal allowance.
- Transportation allowance.
- Corporate events.
- Flexible start of the workday.
- Office OR hybrid work.
We process the data provided in your job application in accordance with the NOTICE ON THE PERSONAL DATA PROCESSING OF EMPLOYMENT CANDIDATES.
Link: www.way4services.com/policy
