Support Engineer

Purpose of the Role

As part of the Infrastructure Ops Team, you will be responsible for providing technical support and assistance both to clients, end-users and employees of the company. As a Support Engineer, you will ensure high-quality implementation and support of all workstation software/hardware and cloud environments.

Duties and Responsibilities

• Keep in touch with the end client, colleagues and 3rd party vendors – such as MS-support teams, and others in order to understand and satisfy the requirements of the project
• Administer and control user access, manage and oversee the new users to be added to the systems
• Ensure the proper functioning of the information systems of the company and its end clients
• Participate and assist in all stages of development
• Create documentation and various types of reports such as weekly and incidents for the team and clients
• React adequately and timely to issues that may occur in the systems of the end client, in accordance with the approved procedures
• Reproduce issues to get a better understanding and resolution

Required Experience & Knowledge

• Experience as a Technical Support Specialist
• Advanced knowledge of TCP/IP fundamentals
• Knowledge of standard tools used in Linux and Windows system administration
• Experience with Active Directory and Microsoft Office 365 (exchange online, Skype for Business, OneDrive and SharePoint)
• Basic IT security knowledge
• Good troubleshooting Windows desktop-related issues remotely

Advantage

• Cloud Server experience is considered an advantage

Skills and Attributes

• Experience with activities for business-critical systems
• Strong problem-solving and debugging skills
• Understand and accept the corporate business process flow
• Excellent teamwork skills

Required Education & Qualifications

• Bachelor’s or Master’s degree in Computer Science or relevant specialty
• Fluent English both verbal and written
• Any IT certification would be considered a plus

Note: This position is part of the 24×7 support team. The shifts will be between 5 am EST and 5 pm EST for 40 hours per week on rotation.