Support Specialist

Are you an ACE Support Specialist? We want you, because:

• You are one of a kind and…
• You strive on solving problems
• You are a brilliant communicator
• You are every client’s dream

Do you want to work with a hardworking and awesome development team, who will help you to catch a whale on a fishing line and feed the village?

• Do you see yourself as a part of an international team?
• Would you like to learn new, and expand existing tech expertise?
• Are you a problem solver in high pressure situations?

Job description

• Provide support via email to wide range of customers
• Communicate effectively with customers and team members to keep tickets on the fast course to completion
• Help clients in post transitional phase using proper tools (Zoom, Meet) to be more secure using the platform
• Keep internal and external knowledge base up to date and expand if necessary

Skills

• Detail orientated
• Tech savvy person that enjoys being a part of an IT and discovering new tools
• Excellent English written and verbal skills
• Excellent communication skills within the team and the client's
• Ability to quickly pick up and get involved in any task that comes their way
• Ability/experience in creating training documentation for team members and clients
• Passion for customer service and desire to help out the clients get the most out of our services
• Bachelor’s Degree in IT, Infosystems or similar
• 2+ years of work experience in similar jobs
• Previous experience using Zendesk, Jira, or any similar tool is a plus

Abilities/Knowledge

• Logical thinking
• Ability to analyze
• Ability to manage time and have a high level of personal efficiency and effectiveness while increasing the output
• Highly organized individual
• Must have strong problem-solving skills to identify root causes
• Must be able to work with limited guidance and supervision
• Self-learner
• Ready to work mostly in the afternoon/evening shifts (12h - 20h / 15h - 23h)

Who are we?

• We are a local Serbian company providing exclusive tech development and operations to our partner.
• You may think that a company that specializes in logistics employs drivers and has planes, trains and automobiles but no, they don’t! They deliver logistics IT solutions to businesses around the world. From Enterprise to hyper-local, thousands of businesses across dozens of industries worldwide depend on SaaS platform to bring visibility, accountability, efficiency and savings to their supply chain and “Last Mile" operations.
• We are moving forward.
• We are farsighted. We are proactive. We are courageous, are you?

What do we offer?

• A competitive compensation package
• An opportunity to grow your career in a friendly, dynamic, stimulating and international environment
• Learning and development opportunities
• With 3biiLSoft you will have the opportunity to work with very talented team members and leaders to develop your skills, knowledge and effectiveness.
• Cross training on a multitude of leading-edge toolsets, with technologies and platforms
• Latest generation hardware
• A unique office space which includes a large private garden with trees and a waterfall (yep, a real one)
• A team of great people who are rowing in the same direction, because we hire for skills AND attitude.