About Inovatec:
Inovatec is an exciting growth company based in Burnaby, BC, established in 2006. We are North America’s leading provider of cloud-based software solutions for the automotive, motorcycle, powersports, and equipment financing industries. Our solutions are used by some of the largest banks, credit unions, and finance companies in Canada and the U.S.
At Inovatec, we foster a diverse and inclusive environment that encourages collaboration where we grow together and win as a team. It’s important that we live up to our four core values: make sound decisions, get better every day, find a way, and we before me. We thrive by challenging the status quo to push the industry forward, and we know when to have fun! With team members across North America and Europe, we’re committed to investing in the development of our team, no matter where they’re located.
This is an opportunity to join a passionate group of innovators at a fast-growing company: over the last 5 years, we have more than doubled in size, and we expect to double again in the next 5 years. This position will be an integral part of our IT Operations team as we head into the next phase of our growth.
Position Summary
As part of the IT Operations team, the Systems Administrator & Technical Team Leader, brings hands-on experience to the team, can lead a team, and is a subject matter expert on all things Infrastructure: Cloud, Storage, Networking, Operating Systems, PowerShell, Azure AD.
You have experience working with the ITILv4 Framework and you can manage service delivery and service expectations on a day-to-day basis. You are focused on ensuring the IT systems and cloud services are operating within acceptable uptime, performance and that integrity standards are aligned with security compliance and business needs. Additional objectives include enhancing the IT systems and operational processes, patching and maintenance, support escalations, configuration management, and troubleshooting complex issues in coordination with various teams and partnering companies.
You have team lead experience, and can provide mentorship and daily guidance to the team members of IT Operations.
Technical Skills
- Deep understanding and hands-on experience with implementing, and the management of Microsoft 365, Microsoft Intune, Active Directory, Azure Active Directory, Defender, Exchange Online, and Windows Auto Pilot for at least 250 seats: devices and/or users
- Extensive experience in PowerShell scripting and working with Cloud Online PowerShell Modules
- Working knowledge and experience with Azure Active Directory Security Features: Conditional Access, MFA, Compliancy, SAML and Enterprise App Registrations
- Good knowledge of Microsoft Azure platform and related services
- Hands-on experience managing NextGen Firewall Technology
- Experience designing and working with infrastructure architecture, including public and private cloud, networking, virtualization, identity, security, and storage
- Extensive experience and understanding of IT infrastructure, including backup management, upgrading systems and applications, patch management, performance tuning, monitoring, alerting, and disaster recovery
- Experience with the design, planning, implementation and managing of network components (L2/L3) switches, routers, firewalls, IPSec VPN tunnels and configuration of end user devices, wireless access points and other wireless devices
- Strong foundation in the ITILv4 Framework: Familiarity with ITIL processes including work request ticket, Incident, Event, Change, Problem, Inventory, Purchase, Facility - management and CMDB
- Good experience in the design and management of Atlassian Jira software and related suite of products, such as Confluence
- Ability to create and maintain internal procedures, ensuring that all documentation, runbooks, knowledge base articles are up to date
- Experience working within Excel to compile data and reports
- Team leadership experience and skills to mentor and guide your peers through knowledge transfer and skills development
Non-Technical Skills
- Team leadership skills with the ability to mentor team members
- Exceptional verbal and written communication
- Conflict resolution skills
- Providing excellent customer service
- Analytical and process oriented with a proven track record of driving decisions collaboratively, resolving conflicts & ensuring follow through
- Problem-solving mentality leveraging internal and/or external resources
- Able to ensure requirements are met for tasks and projects to achieve seamless completion
- Ability to work under pressure and changing environment
Qualifications
- Bachelor's degree in Computer Science or related
- 4 years’ experience building, troubleshooting, IT systems and network devices in an enterprise environment, with incident response experience
- 4 years of hands-on experience in providing excellent customer service and technical support
- ITILv4 Foundation certification
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft Certified: Identity and Access Administrator Associate or Microsoft 365 Mobility and Security
- Microsoft Certified: Azure Network Engineer Associate
- Cisco Certified Network Administrator (CCNA) or equivalent
- Microsoft Certified: Azure Administrator Associate
- Atlassian certification relating to JIRA/Confluence, though not a requisite, is advantageous
Technologies
Microsoft 365, Windows operating system, Azure, Active Directory, Office suite, PowerShell, MS Graph, SharePoint Online, Exchange Online, Defender, SQL Server, Visio, Excel, Confluence, Jira, PagerDuty, New Relic, LAN, WAN, L2/L3 Switches, VLAN’s, Routers, firewalls, VPN, Next Gen Firewalls, IPSec, TLS.
Our core values:
Make sound decisions: We put ourselves in our customer's shoes, always ensuring we have the right facts and focus on solving the right problems.
Find a way: No matter the challenge, we overcome hurdles, seek out solutions, and follow through on commitments to consistently exceed expectations.
Get better every day: With our growth mindset and positive attitude, we apply our passion for innovation not just to our products, but also to ourselves.
We before me: Our collaborative spirit pushes us to act without ego, to communicate openly and honestly, and to win as a team.
What we offer:
- Long term, full-time employment (8 hours per day, Monday-Friday, working hours between 10:00 and 18:00 Serbian time, flexible till certain degree) in an office in Belgrade or Kragujevac (during COVID-19 we can work from home, work from the office is an option if you adhere to all health and safety on work measures)
- Growth potential
- Opportunity to be part of a highly talented, professional and friendly team in a dynamic working environment
- The ability to use cutting edge technologies
- Excellent working conditions and equipment
- Further professional development
- Relaxed, casual and stress-free, yet professional working environment
- Very competitive salaries and performance-based bonuses
- Private health insurance
- Private pension
- Fully covered sick leave
- Udemy for business account
- All benefits paid pursuant to relevant Serbian laws
- Soft drinks, tea, coffee
- Social activities and a very friendly working environment
