Technical Consultant - Customer Identity and Access Management

Location: Belgrade

msgNETCONOMY is a consulting and implementation company with full-focus on SAP Customer Experience Suite. We arm companies to compete in the digital landscape, improve process efficiency and enhance customer experience across all channels. msgNETCONOMY enjoys a global presence in more than 17 countries through joint venture partners, msg global solutions and NETCONOMY.

We are currently seeking for a Technical Consultant for SAP Customer Data Cloud, one of the leading Customer Identity and Access Management solutions, to join our team in Belgrade. The consultant will have the opportunity to combine technical affinity with business consulting skills. Responsibilities range across the overall solution implementation process, including design, customization and integration.

What will you do?

• Actively contribute to the projects by implementing, customizing and integrating SAP Customer Data Cloud solution;
• Design and configure cross-channel registration processes, enterprise permission and consent management;
• Collaborate with the sales leads and technical stakeholders to translate customer requirements into recommendations for appropriate solution architecture;
• Participate as a consultant in different project life cycle phases, ranging from solution presentation, proof-of-concept creation, requirements collection, implementation, integration, training etc.;
• Attend client meetings to conduct discovery on the customer’s needs, goals and understand how it fits to the capabilities of the solution (at customer location or remotely);
• Engage in IT transformation projects with focus on Omni-channel approach;
• Drive the customer engagement strategy with innovative concepts and architectural decisions;
• Prepare and deliver training/onboarding for customer based on their demands and needs;

What are we looking for?

• Technically oriented person, able to translate customer needs into appropriate solutions with at least two years of professional experience in the field;
• Development hands-on experience - minimum two projects (during studies or employment);
• Bachelor or Master’s degree in Information Technologies, Computer Science or equivalent;
• Basic understanding of Web applications;
• Basic understanding of agile methodology & main artifacts;
• Ability to work either independently or within a team;
• Considered as an advantage:
  • Basic understanding of e-Commerce processes;
  • Solid knowledge of an object-oriented programming concepts/language;
  • JavaScript/HTML/CSS knowledge;
  • Working knowledge about integration of different software components and experience in defining and implementing interfaces (APIs);
• Self-motivation, proactivity and flexibility with good analytical problem solving capabilities;
• Willingness and ability to travel for customer meetings, workshops and business events (0-40%);
• Fluent in English and Serbian;

What do we offer?

• A challenging and multi-cultural working environment in which you can fully explore your passion for technical consulting and digital business;
• An opportunity to work in our digital practice and focus on omnichannel, digital marketing and customer experience solutions;
• International exposure, internal and external training, and certifications to help you to further develop your talents;
• Access to innovative and emerging technologies;
• A team in which the core values are collaboration thought leadership and entrepreneurship;

Additional benefits:

Deadline for applications: 31.10.2019.