NITES Group is an international company that specializes in information technology development, with headquarters in London and offices in Belgrade, Sarajevo, Banja Luka, Podgorica, Pula, and Prague, that is rapidly expanding CEE due to its innovative approach to solution creation in the world of business support, systems for utility, telecom and other large enterprises, that provides state-of-the-art technological solutions to customers in several industrial areas.
NITES is a producer, developer, and integrator of IT solutions for utilities, healthcare, telecommunications, and the government sector, that uses extensive in-house experience in the field of data collection and processing, offering its customers innovative solutions that provide them with opportunities to efficiently manage their business in real-time and subsequently increase their value.
Key responsibilities:
- Addressing customer inquiries, concerns and suggestions;
- Filing reports regarding product problems;
- Regular monitoring of system work, performance and functionalities, perform analysis, diagnostics and acting as needed;
- Researching technical issues;
- Managing and processing customer orders;
- Walking customers through solutions;
- Reviewing product change requests;
- Learning about product updates and new technologies.
General requirements:
- Education preferably in IT, electrical engineering or fields of technical sciences;
- Experience on similar positions is advantage, but it's not eliminatory;
- Experience in a large multicultural environment;
- Strong working knowledge of Microsoft Office, Jira is a plus.
We offer:
- Regular full-time employment
- Possibility for personal and professional development
- Stable and well-organized working conditions
- Encouragement of innovation
- Stimulating workplace in which you can grow
- Co-workers whose expertise you can count on
- Private health insurance
- Flexible working hours
- Possibility to work from home
- Referral Bonus
