Technical Customer Support

About Dynadot

Dynadot is a prominent, global domain name registrar and website building solution based in San Mateo, California (United States), with an established presence in Serbia for over 5 years. We offer a suite of software and tools to make managing domain names simple, centralised, and secure. We’re constantly innovating, leading the way in dynamic technology that makes the business of managing domains and websites easier. With continued yearly success, our teams have been rapidly growing. We’re seeking a top-notch, highly driven Technical Support Representative to join our Support team in our Novi Sad (Serbia) office!
Dynadot offers a variety of benefits and a welcoming work environment with a culture that emphasises openness and collaboration. The Technical Support team not only works with each other, but collaborates cross-functionally with other departments to assist our clients with their needs. We offer generous paid time off, fun team building activities, and opportunities to grow your skillsets.

We’re looking for up to 6 Support Representatives for the following shifts (please note shift times can change based on the needs of the team):

• Shift 1: Sunday to Thursday 2pm - 10pm CET (5am - 1pm PST)
• Shift 2: Tuesday to Saturday 2pm - 10pm CET (5am - 1pm PST)
• Shift 3: Thursday to Monday 2pm - 10pm CET (5am - 1pm PST)

Training is fully paid and lasts for 6-8 weeks, and during training the shift times would be from 10am - 6pm CET, Monday to Friday. Training is scheduled to begin on Monday February 23rd, 2026.

Please submit your resume in ENGLISH only.

Responsibilities

• Always maintain a positive, empathetic, and professional attitude.
• Respond promptly to customer inquiries through emails, tickets, online chats, and other forms of communication.
• Answer technical questions regarding our products and services and troubleshoot any issues that may arise.
• Carefully review and process orders and transactions as well as refund requests.
• Guide users when they need to perform account actions, such as updates to domain names or account-related settings.
• Identify customer needs and suggest specific products, tools, or features that will benefit their daily operations.
• Handle customer complaints and know how to de-escalate if customers are unhappy.
• Collaborate effectively with fellow team members and other departments to address customer needs.
• Write or update knowledge-base articles for help files, FAQs, and internal documentation.
• Stay informed with changing policies and procedures of the domain name industry.
• Work on individually assigned projects or assist others with projects as needed.

Required Qualifications

• High school diploma, general education degree, or equivalent
• Fluent in English (strong written and verbal communication skills)
• Previous experience in technical support or related field
• Familiarity with the domain industry is a plus, but not required
• A passion for providing excellent support
• Active listening, patience, and conflict resolution skills
• Excellent problem-solving skill
• Great at attention to detail
• Resourcefulness and hustle
• Must be available to work weekends and some holidays so that we’re covered 24/7 (flexibility is important in case shift adjustments are needed)

Benefits

• Full-time position
• Competitive salary based on experience and performance
• 4 weeks paid time off (PTO) per year; accrues each pay period
• Fun team-based work environment
• Flexibility with work-from-home possibilities