The International Committee of the Red Cross (ICRC) is a neutral, impartial, and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC's mission and its activities visit www.icrc.org.
The ICRC SDT TI division is responsible for designing, implementing, and supporting ICT solutions for more than 20'000 of its employees worldwide. Within the IFPA Product Line (in charge of public websites) new Delivery Team member (title within an Agile/SAFe methodology), would provide support, development, and maintenance of the TI IFPA Public Outreach Product.
The BSSC (Belgrade Shared Services Center) is looking for a suitable candidate to fill the following position:
Technical Engineer in Web technologies
(Location Belgrade)
MAIN TASKS
- Ensures the correct quality of application implementation.
- Ensures all deployed applications operate properly and follow operational procedures.
- Anticipates technical and operational needs, identifies and solves problems and provides orientation on the technologies used in the product under their responsibility.
- Contribute to design solutions, provide support and documentation on them, and train support teams on their use.
- Resolves assigned incidents and requests while ensuring resolution time commitments are met according to the service and operational level agreements (SLAs and OLAs).
- Ensure that the tickets are managed and followed proactively / contribute to the monitoring of all product tickets and requests proactively (and management of backlog).
- Supports IT teams in the field in the use of global and centrally managed IT solutions.
- Works to continuously improve the ICRC's IT services & operations.
REQUIRED PROFILE
- Minimum 5 years’ experience in a similar position.
- Minimum 5 years’ experience in Drupal.
- Minimum 2 years’ experience in WordPress.
- Experience integrating and running technical solutions.
- Experience in DevOps processes.
- Experience in technical support processes.
- Ability and willingness to learn and operate different application software.
- Affinity for teamwork, excellent communication skills, and strong collaborative attitude, capable of working effectively with diverse teams, local and remote.
- End-user service-oriented, well-organized, open-minded, and adaptable.
- Good knowledge of the English language (written and spoken).
- Motivated by the humanitarian work.
ASSETS:
- Experience with any of the following: Web technologies, Drupal, WordPress, PHP, Linux, SQL, Azure
- Agile methodology: Experience using Microsoft TFS/Azure DevOps, particularly the management of PBI (creation, follow-up, and review)
- Knowledge of Drush commands
ADDITIONAL INFORMATION
- Type of role: IS Engineer 1 (800799)
- Working rate: 100%
- Location: BSSC: Tresnjinog cveta 1, Belgrade
- Job level: B3
- Length of assignment: Open-ended
- Type of position: Resident (The vacancy is open only for persons with Serbian citizenship or personal work permit in the Republic of Serbia)
- Application deadline: 31.01.2025.
WHAT WE OFFER
- Work and progressive professional development in an exciting international environment
- An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
- Remote/hybrid work
- Stimulating benefits package
The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.
If you are interested in this position, please send us your CV and Motivation letter in English.
Only shortlisted candidates will be contacted.
