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Technical Product Support Engineer (Level 3)




Junior Technical Product Support Engineer

Department: Technology


Fully integrated to our 3rd line Technology Support team in Belgrade, you will have a chance to improve your technical skills in many different areas, following the incident and service request you may have to handle, while acquiring a unique skillset on the fast-growing Private Equity industry, and Alternative Investments in general. As a member of an international team, you will also learn how to work in a global Agile company.

This is a key role within our 3rd line Technology Support team, responsible for investigating and resolving infrastructure, configuration, and other technical issues. The role is also responsible for triage (relevance and qualification), prioritizing and addressing escalations to our development teams. Setting and managing stakeholders expectation is a vital aspect of this position.

Your day would include:

  • Acting as the primary interface between our client support, implementation teams, and development teams
  • Understanding and balancing commercial needs against technical requirements and capabilities
  • Easily recognizing system and process deficiencies and recommending/implementing effective solutions
  • Ensuring all incidents and service requests are triaged, qualified, resolved and handed over to the appropriate internal or third-party support groups where needed
  • Assessing the impact and acting upon each query
  • Monitoring the progress of each request – providing periodic status on progress and escalating if required
  • Ensuring incident records are updated regularly with events and action plans
  • Ensuring clients and internal teams are satisfied before resolving their requests

If you see yourself doing these activities, then you probably have:

  • Bachelor’s degree in computer science, PPT or related fields
  • At least 1 year of experience in a technical client-facing role
  • Fluent English (both written and verbal)
  • A good understanding of ITIL, ITSM and change/incident management processes and procedures
  • Experience in delivering within a flexible environment where priorities can change depending on business needs

Your technical background:

  • Basic IT systems automation (PowerShell scripting or similar)
  • Familiar with Public Clouds (AWS or Azure) used in IaaS and/or PaaS
  • Windows OS (2012,2016) with basic features and roles (IIS, File sharing, .NET engine).
  • SQL Server databases, DBA essential skills.
  • Familiar with IT concepts: networking (TCP IP), authentication, encryption
  • Application architectures, Linux knowledge and Oracle will be considered a plus

Why eFront is a place for you:

Our multicultural environment is fueled by creative people who are driven to deliver. We are committed to provide you with an opportunity to build your career, develop and improve your skills as a part of the fastest growing FinTech industry in the world.

At eFront we are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, nationality, age or disability status.

Sounds interesting? Start building your career with eFront now!

Find out more about eFront and our people #eFrontlife

Deadline for applications: 27.07.2019.

Job listing has expired.

Upoznaj kompaniju eFront

  • 2019. godine kompaniju pod nazivom eFront akvizirao je BlackRock i od tada posluje kao specijalizovana poslovna jedinica u okviru BlackRock Solutions, zajedno sa Aladdin Institutional i Aladdin Wealth.

    BlackRock pomaže investitorima u izgradnji bolje finansijske budućnosti. Naše poslovanje ulaže u ime naših klijenata, od velikih institucija pa sve do roditelja i baka i deka, lekara i nastavnika koji su nam uložili njihovu ušteđevinu. Radimo samo za naše klijente. Naše obećanje je da ćemo im ponuditi najjasnije razmišljanje o tome šta da rade sa svojim novcem i proizvodima i uslugama koji su im potrebni da bi obezbedili bolju finansijsku budućnost.

    Pogledaj profil kompanije
  • Prosečna ocena
    na osnovu 20 recenzija
    Mogućnost napredovanja
    Balans između karijere i privatnog života
    Utisak o radu u kompaniji na poziciji QA
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    * Budžet za usavršavanje * Standardni benefiti (zdravsto, privatno osiguranje ... ) * Kvalitetni ljudi, bar na mom proizvodu :)

    Zamerke kompaniji:

    Zastarele tehnologije na određenim proizvodima, mada, radi se na unapređenju istih.

  • Pozicija
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