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The new colleague will be responsible for the support of Euronet’s bankcard and EFT transaction processing applications and services.
Provide L2/L3 application and service support for the transaction processing production environment
Understand and follow established company’s operational processes and practices
Take ownership and work towards the closure of the incident and request tickets assigned to her/him
Get familiar with relevant company’s products and components and their operational procedures
Understand business, operational and technical requirements as well as solution design for production changes implemented
Evaluate risks and dependencies of production changes, provide mitigation plan
Work with internal and external clients, vendors, card organizations, various Euronet departments, divisions and individuals
Provide after hours on-call support based on weekly schedule
University or College Degree
Fluent written and spoken English
Complex thinking in IT and business related processes
Flexibility and reliability
SQL query writing will be considered as an advantage
Strong analytical, critical thinking skills
Preferably experience in Bank card processing industry: bank/credit card issuing and processing, ATM driving, POS driving, Visa, MasterCard gateway operations
Knowledge of any card and payment middleware systems is an asset (for example Base24, Postilion, Vision+, Arksys, ITM, etc.)
Professional and international working environment
Opportunity to advance professionally
Competitive salary package
Posao IT Help Desk / Support (21 oglas)
100.000 - 125.000 RSD (mesečna plata)
60.000 - 100.000 RSD (mesečna plata)
Made with in Subotica.
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