Technical Support Analyst

Description

The new colleague will be responsible for the support of Euronet’s bankcard and EFT transaction processing applications and services.

Key responisibilities:

• Provide L2/L3 application and service support for the transaction processing production environment
• Understand and follow established company’s operational processes and practices
• Take ownership and work towards the closure of the incident and request tickets assigned to her/him
• Get familiar with relevant company’s products and components and their operational procedures
• Understand business, operational and technical requirements as well as solution design for production changes implemented
• Evaluate risks and dependencies of production changes, provide mitigation plan
• Work with internal and external clients, vendors, card organizations, various Euronet departments, divisions and individuals
• Provide after hours on-call support based on weekly schedule

Requirements

• University or College Degree
• Fluent written and spoken English
• Complex thinking in IT and business related processes
• Flexibility and reliability
• SQL query writing will be considered as an advantage
• Strong analytical, critical thinking skills
• Preferably experience in Bank card processing industry: bank/credit card issuing and processing, ATM driving, POS driving, Visa, MasterCard gateway operations
• Knowledge of any card and payment middleware systems is an asset (for example Base24, Postilion, Vision+, Arksys, ITM, etc.)

Benefits

• Professional and international working environment
• Opportunity to advance professionally
• Competitive salary package