Passionate about the latest trends in Tech?
What if you had a chance to be a part of the world’s leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.
Join our SupportYourApp team as a Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe Excited? Let’s see what it takes.
What You Will Do:
- Resolving from basic to complex support issues for customers received on a live chat/emails
- Perform over the online chat a live data gathering process to ensure the required technical info is collected for even more complex tickets
- Ensuring customers' satisfaction with any interaction
- Becoming a product expert and providing documentation updates to our knowledge base
- Communicating with different teams within the company
Requirements:
- Experience in the customer support role
- Basic understanding of operating systems, networking (TCP\IP protocols)
- Basic Technical knowledge with one or more of the following domains: Https, Proxy, HTML, database (SQL queries)
- Strong troubleshooting and problem-solving skills
- Analytical & Research Skills
- Excellent customer service skills
- Effective learning skills
- Excellent English — verbal and written communication skills (including technical writing)
Will be a great plus:
- Basic experience in working with ticketing system (e.g. Salesforce, Zendesk)
- Ability to read and analyse logs
- Experience with chat support systems
- Eager to grow as a Customer/Technical Support Consultant
Benefits:
- Flexible schedule
- Enjoy working remotely
- Competitive compensation
- Financial and professional growth
- Paid intensive training and trial period
- Great management with no bureaucracy
- Good bonuses for referring friends (referral program)
Who are we?
SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 40+ languages.
Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!
