What if you had a chance to be a part of the world’s leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.
Join our SupportYourApp team as a Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe Excited? Let’s see what it takes.
What You Will Do:
Resolving from basic to complex support issues for customers received on a live chat/emails
Perform over the online chat a live data gathering process to ensure the required technical info is collected for even more complex tickets
Ensuring customers' satisfaction with any interaction
Becoming a product expert and providing documentation updates to our knowledge base
Communicating with different teams within the company
Experience in the customer support role
Basic understanding of operating systems, networking (TCP\IP protocols)
Basic Technical knowledge with one or more of the following domains: Https, Proxy, HTML, database (SQL queries)
Strong troubleshooting and problem-solving skills
Analytical & Research Skills
Excellent customer service skills
Effective learning skills
Excellent English — verbal and written communication skills (including technical writing)
Will be a great plus:
Basic experience in working with ticketing system (e.g. Salesforce, Zendesk)
Ability to read and analyse logs
Experience with chat support systems
Eager to grow as a Customer/Technical Support Consultant
Enjoy working remotely
Financial and professional growth
Paid intensive training and trial period
Great management with no bureaucracy
Good bonuses for referring friends (referral program)
Who are we?
SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 40+ languages.
Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!
firstname.lastname@example.org:~# Helloworld.rs koristi kolačiće kako bi ti pružao najbolje korisničko iskustvo. Nastavkom korišćenja
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