Our partner Everstox is a venture capital-backed Munich based startup digitizing the logistics industry (a €250bn+ market in Europe). They are developing Europe’s first API-driven network of warehousing and fulfilment service partners to enable flexible and data-driven fulfilment. Their goal is to make sure that customers receive their orders the next day, with lower transport costs and emissions. As a young and driven team with a first-class entrepreneurial and tech background, their focus is on solving complex operational problems with customer-centric development in a highly dynamic environment.
Having freshly raised a Funding Round from Top Tier VC firms, Everstox is expending a team in Belgrade to help them make first-class distribution accessible for eCommerce, B2B, and Retail companies of any size.
Together with our partner we are looking for a Technical Support Engineer
to join the team in Belgrade. You would be resolving technical support tickets, and have the opportunity to work hands-on on complex issues involving internally developed as well as 3rd party systems.
Responsibilities:
- resolving technical support tickets raised by the customer support team ("1st Level Support") or internal monitoring systems
- working hands-on on complex issues that involve internally developed system as well as 3rd party systems, e.g. shop systems or warehouse management systems
- configuring different components of the application
- aligning with the engineering teams for issues that are going beyond technical support and involve code changes
- optimise processes around support tickets and work closely with the engineering teams to solve root causes and reduce the number of tickets created
Your profile:
- You have 2y of professional working experience, ideally in a technical role (e.g. engineering, technical support) for a SaaS product
- You have a technical background that allows you to understand REST APIs, SQL and complex software systems and simple scripting languages (Python is a plus)
- You have an advanced skill set of data formatting using a preferred tool of yours
- You enjoy being the bridge between the customer support team and the engineering teams
- Your goal is to not only solve the tickets but help understanding the root cause and align with the team to avoid that it happens again
Our offer:
- We value work-life balance and have flexible working hours. We don't track time, we trust our people
- We offer you a chance to visit conferences and trainings, as we are dedicated to provide all our team members with the opportunity to enhance further their knowledge
- Lots of team activities and perks: "beer evenings", yearly retreats, workshops, hackathons
- Work with an international team of talented engineers
- Modern, sunny and open working place with positive and fun atmosphere
- A stimulating work experience that will allow you to grow both professionally and personally
- Know someone who would be a perfect fit? Let them know and after the successful probation period come and collect a well-deserved referral fee!
