Technical Support Engineer

We are looking for a Technical Support Engineer. The ideal candidate is familiar with frontend technologies and able to figure things out and learn quickly. You are detailed, but you are nice to people and you enjoy helping others. Check out the product you'd be working on.

Job description

• Combining technical expertise with customer service to resolve questions and issues
• Does not hesitate to take point on and handle escalations through to the end until a definite resolution is reached and presented to the merchant.
• Responsible for organizing and keeping notes and progress about participated projects that are always available to present.
• Participates in all department standups and meetings that are relevant to their role and side projects. Shares ideas for improvements and helps implement them.
• Active & continued participation with the product team
• Keeps API documentation up to date and makes improvements
• Participates in all department standups and meetings that are relevant to their role and side projects.
• Shares ideas for improvements and helps implement them.

Requirements

• Experience in JavaScript, CSS, AJAX, JSON, HTML5
• Knowledge of templating languages such as Jinja or liquid or Mustache
• Meticulous attention to detail
• Ability to take direction, understand requirements, and be proactive in following up on tasks
• Strong analytical skills
• Basic support experience
• Basic knowledge of APIs

What we offer

• Take Ownership
• In BlueGrid.io, we nurture a culture of accountability and taking ownership over our responsibilities. We are focused and care about the outcome. Act with integrity and own it!
• Learning is the King
• Knowledge, passion and sharing our skills is highly valued. We learn from our mistakes and strive towards daily improvements of ourselves and motivate others in our team to do the same.
• Hold my Beer!
• We love fire starters! To be truly great you need to take risks and we encourage our team to take the initiative to go the extra mile. Our culture is rich with individuals who are not afraid to think and work outside-the-box.
• Catch the Ball
• Every individual in BlueGrid.io is remarkable, but we are a team above all else. Catch the ball if it’s going in your direction, but don’t forget to help out a teammate if he’ll miss his. Oh, and yea — we don’t play with assholes.
• Don’t Forget to Play
• All work and no play make our work dull. Playfulness and cherishing our inner child gives us all a little break, but it also promotes creativity and brings everyone together. And we can always find a way to celebrate.