Technical Support Engineer

CallidusCloud

Odgovara na prijave

Beograd

04.07.2019.

CSS HTML REST intermediate

Litmos, part of SAP, is a SaaS based Learning Management System (LMS) that is the fastest growing learning technology company in the world, supporting more than 4,000,000 users in 130+ countries and 28 languages. We are disrupting the corporate learning domain by offering a fast, easy to use product that really delivers on the features that people need the most to run successful online learning programs.

We are looking for

Technical Support Engineer

to join our team in Belgrade

Customer Support is an integral part of the customer journey and plays a vital role in the success of our business. Working across multiple channels, the Customer Support Engineer’s role includes (but is not limited to) resolving questions from customers, partners and consultants on the correct use of features and functionality within the Litmos User Interface.

Key Responsibilities:

Act as the first point of contact for all Litmos customers, consultants and partners
Provide phone and email assistance to customers, consultants and partners on the usage of Litmos products.
Perform case troubleshooting to diagnose and resolve problems.
Provide phone assistance to customers who call in for update or escalation on their cases.
Proactively communicate client status, concerns and issues to appropriate management team.
Contribute to Litmos Community and knowledgebase.
Update Support case tracking system to provide accurate and current documentation of issues.
Flexible with regard to working hours – morning, afternoon and occasional weekend shifts on a rotational basis.

Qualifications

Bachelor’s degree in Engineering, Technology or related field preferred.
Experience in a customer support environment, SaaS experience a plus.
Experience in web application support, preferably LMS.
Knowledge of HTML, CSS, SSO, REST-based API integrations is a plus.
Knowledge of the Salesforce platform is a plus.
Experience with any of our Connected Apps is a plus; http://www.litmos.com/marketplace/connected-apps/.
Experience working with a ticket tracking tool such as Zendesk or similar.
Ability to work well in a fast-paced environment and overcome challenges with minimal guidance.
Excellent organizational, customer relationship, verbal and written communication skills.

Deadline for applications: 04.07.2019.