IT poslovi i pozicije

Litmos, part of SAP, is a SaaS based Learning Management System (LMS) that is the fastest growing learning technology company in the world, supporting more than 4,000,000 users in 130+ countries and 28 languages. We are disrupting the corporate learning domain by offering a fast, easy to use product that really delivers on the features that people need the most to run successful online learning programs.

Key Responsibilities:

• Act as the first point of contact for all Litmos customers, consultants and partners
• Provide phone and email assistance to customers, consultants and partners on the usage of Litmos products.
• Perform case troubleshooting to diagnose and resolve problems.
• Provide phone assistance to customers who call in for update or escalation on their cases.
• Proactively communicate client status, concerns and issues to appropriate management team.
• Contribute to Litmos Community and knowledgebase.
• Update Support case tracking system to provide accurate and current documentation of issues.
• Flexible with regard to working hours – morning, afternoon and occasional weekend shifts on a rotational basis.

Qualifications

• Bachelor’s degree in Engineering, Technology or related field preferred.
• Experience in a customer support environment, SaaS experience a plus.
• Experience in web application support, preferably LMS.
• Knowledge of HTML, CSS, SSO, REST-based API integrations is a plus.
• Knowledge of the Salesforce platform is a plus.
• Experience with any of our Connected Apps is a plus; http://www.litmos.com/marketplace/connected-apps/.
• Experience working with a ticket tracking tool such as Zendesk or similar.
• Ability to work well in a fast-paced environment and overcome challenges with minimal guidance.
• Excellent organizational, customer relationship, verbal and written communication skills.

Deadline for applications: 04.07.2019.