Technical Support Engineer

We are looking for a smart, dedicated, and experienced Technical Support Engineer to join Codenotary (also next to university/PhD possible). You will act as a technical representative leading the direct interaction with the customer’s personnel and project teams by providing technical advice and assistance, e.g. troubleshooting, resolving highly technical issues as well as working to identify platform bugs and handling new inbound customer feature requests. The position includes extensive collaboration with multiple teams within Codenotary such as Product, Engineering, Operations, and Sales.

Codenotary is the leading company for software supply chain protection and risk and performance management. With Codenotary Trustcenter, we bring trust and integrity into the DevOps process by providing end-to-end cryptographically verifiable tracking and provenance for all artifacts, actions, and dependencies. Our Opvizor solution provides risk and performance monitoring for VMware VSphere & Multi-Cloud, with immediate results and simple yet powerful analytics, used by hundreds of customers worldwide. Our solutions can be used on-premise or in the cloud, are always easy to use and can process millions of transactions a second with cryptographic verification of no-tampering. The core engine of our solutions is immudb, the open source standard for immutable databases.

We are a young software startup with a very smart, diverse, and international team across the globe. Join us on our journey to bring trust and integrity to the digital world!

Qualifications

• Good communication skills
• Good German and English language skills (written and spoken)
• An adequate technical education (e.g. college, university)
• At least 2 years’ experience as a Technical Support Engineer, Customer Success Engineer, Sales Engineer, or customer-facing System Administrator with a proven track record of issue resolution
• Experience in an Enterprise B2B Software environment
• Good scripting skills (Python, Golang, PowerShell, Bash)
• Hands-on experience with Windows/Linux/Mac OS environments
• Experience with vmware
• Good knowledge of cloud and container solutions
• Excellent client relationship and customer handling skill (Mainly DACH Clients)
• Ability to troubleshoot, diagnose and reproduce technical issues
• Great team skills
• A strong can-do attitude and ability to autonomously get things done
• A strong customer orientation and commitment to customer success
• Creativity, curiosity, passion for problem solving