Technical Support Engineer

The opportunity

As Technical Support Engineer will research, diagnose, troubleshoot, and resolve client issues in an accurate and timely manner. You will be responsible for working with different systems and software and follow standard procedures to escalate unresolved issues to appropriate internal departments.

This position is part of the Customer Success team and you will work very closely with the Enterprise Customer Success Managers, Solutions Engineers, and the developers.

Requirements

• 2-5 years of technical support experience preferably with an enterprise SaaS provider
• Ability to become technically proficient with Incode solutions quickly
• Understanding of APIs, SDKs, microservices, and cloud computing technology
• Experience with swift, java, and javascript
• Experience with mobile app frameworks such as react native, flutter, angular is a plus
• Excellent communication and customer handling skills
• Hands-on technical experience for support/operations and related skills like:
• Evaluating, troubleshooting, debugging, and identifying the root cause
• Resolving issues and addressing customer needs in a timely manner
• Understanding and adherence to customer SLAs
• Proven track record of taking ownership and driving results
• Willing to learning new technologies and grow technical skills

Benefits & Perks

• Meaningful equity
• Competitive salary
• Travel – yearly sprints when safe to do so
• Benefit allowance for health insurance, life insurance or pension contribution
• Open vacation policy
• Flexible working hours
• Learn the basics of a new language from your colleagues. We’re a very small yet multi-cultural team so you can choose from Spanish, Hebrew, Russian, Hindi, Norwegian, Serbian, or Romanian)