Technical Support Engineer

Neto Tech, a leading provider of solutions and services for iGaming operators, is looking for a Technical Support Engineer to assist customers with their API integrations to our platform, and perform QA on the integrations.  

Responsibilities: 

• Help customers with API integration to our gateway 
• Address and solve customer issues through various communication channels 
• Cooperate with other online platform representatives 
• Handle correspondence with merchants and various third parties 
• Perform manual QA of our integrations with partners 
• Identify and document bugs and features 
• Build and maintain the processing environment 

Requirements: 

• Experience in technical/customer support and online payment processing  
• Experience with Microsoft Office and G-suit products, Zoom, Slack and Jira 
• Fluency in spoken and written English – mandatory 
• Fluency in other languages is a plus 
• Strong organizational, analytical, written, and verbal communication skills 
• Passion for troubleshooting 
• Self-learner with the ability to quickly learn new features and adapt to innovations 
• Superb attention to detail 
• This is a full-time job, working in shifts 

What We Offer: 

• The opportunity to make a huge impact on our products and business 
• The chance to work with state-of-the-art technologies 
• A dynamic workplace and being part of a talented, passionate and international team