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Technical Support Engineer

Neto Tech

Beograd, Svetozara Markovica 2
Intermediate
23.09.2021.

Neto Tech, a leading provider of solutions and services for iGaming operators, is looking for a Technical Support Engineer to assist customers with their API integrations to our platform, and perform QA on the integrations.  

Responsibilities: 

  • Help customers with API integration to our gateway 
  • Address and solve customer issues through various communication channels 
  • Cooperate with other online platform representatives 
  • Handle correspondence with merchants and various third parties 
  • Perform manual QA of our integrations with partners 
  • Identify and document bugs and features 
  • Build and maintain the processing environment 

Requirements: 

  • Experience in technical/customer support and online payment processing  
  • Experience with Microsoft Office and G-suit products, Zoom, Slack and Jira 
  • Fluency in spoken and written English – mandatory 
  • Fluency in other languages is a plus 
  • Strong organizational, analytical, written, and verbal communication skills 
  • Passion for troubleshooting 
  • Self-learner with the ability to quickly learn new features and adapt to innovations 
  • Superb attention to detail 
  • This is a full-time job, working in shifts 

What We Offer: 

  • The opportunity to make a huge impact on our products and business 
  • The chance to work with state-of-the-art technologies 
  • A dynamic workplace and being part of a talented, passionate and international team 

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Posao IT Help Desk / Support, Beograd (58 oglasa)

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