Technical Support Engineer

We are a global hosting IaaS platform providing physical and cloud servers to customers from the USA, Europe, Asia. We also work with different services – load balancer, Managed Kubernetes, monitoring and Firewall. We build a fully automated platform able to cover various requirements of our customers all over the world.

Your responsibilities will be:

• technical support in written form;
• diagnostics of hardware, software and network faults of physical and cloud servers;
• solving basic tasks on system administration;
• monitoring servers and network equipment;
• conducting routine maintenance;
• creating manuals and technical instructions.

Basic requirements:

• practical skills with *nix systems (Debian, Ubuntu, CentOS, FreeBSD);
• understanding network protocols and services (OSI, TCP/IP, DNS);
• basic knowledge of various types of hosting (dedicated, cloud, shared, CDN);
• ability to work with virtualization systems (OpenStack, Virtualbox, ЕSXi);
• hardware and network fault diagnosing skills.

Will be a plus:

• basic experience with LAMP;
• experience with Windows server systems;
• knowledge of modern monitoring systems.

What do we offer:

• remote work in the distributed team of professionals at the international level;
• modular training program with a mentor and further support for the time of adaptation;
• professional development in the field of hosting as well as other technical areas.

Welcome to join our team!