Groundlink doo Beograd, for our sister company, Limo Anywhere, we are looking for a full-time:
Technical Support Representative
The Technical Support Representative is responsible for providing phone and e-mail based support/training to our client base. The Representative researches and answers client questions, provides troubleshooting support and helps customers with their adoption of our product suite.
Description of Duties:
- Provide support to clients by identifying problems, researching answers, and guiding clients through corrective steps
- Report and detail system issues and problems to the product development team
- Provide support and training for new clients to ensure a seamless transition to the platform
- Maintain current knowledge of the entire product suite
- Maintain and update client reference guides
- Provide assistance and guidance for a payment service solution
Desired Skills and Experience:
- Experience or familiarity with web-based technologies; ability to quickly learn product specifics
- Proven ability to solve customer issues through thorough investigation
- Demonstrated skills in building strong customer relationships
- Excellent verbal and written communication skills
- Strong time management skills
- Ability to work both independently and in a team environment
- Experience related to e-banking, payment processing solutions and credit card processing fees
Please note:
- Applications will be reviewed as they are received
- Work can be performed from the office or remotely
- Candidates must be able to work 5 weekly 8-hour shifts between hours of 2pm-2am Belgrade time, including weekends
About Limo Anywhere
Founded in 2004, Limo Anywhere is the preeminent software solution in ground transportation. In over 20 years, with the help of the best set of customers, employees, and partners we could have asked for, Limo Anywhere has grown to serve nearly 5,400 customers across the globe.
Here at Limo Anywhere, we know that great software combined with large, powerful networks helps operators to build their businesses in ways they barely could have imagined before joining us. Our growing suite of cloud-based and mobile solutions, combined with an unprecedented level of network connectivity, is changing the way this industry operates. We hope you’ll join us for the ride.
We hope you’ll join us for the ride. For more information, please visit www.limoanywhere.com.
