Technical Support Specialist

Are you a curious and technically adept individual who thrives in a small and focused work environment? Do you have a passion for troubleshooting, learning about new technologies, and providing exceptional customer support? If so, we have the perfect opportunity for you!

Position: Technical Support Specialist

About Us: At Spy Tech, Alfa Sistem Plus doo, we are a tight-knit and forward-thinking company specializing in sensitive technical equipment solutions. We are a small but highly dedicated team that deals with distribution of spy equipment and spyware, as well as equipment and software for protection against wiretapping and all types of espionage. Our products help clients gain valuable information, understand their power, establish control over their lives and protect themselves, their families and businesses from all risks.  Our tight-knit company values innovation, learning, and a deep understanding of technical nuances. We're seeking a Technical Support Specialist to join our team and contribute to our mission of delivering highest quality technical assistance in a secure environment.

As a Technical Support Specialist, you will be responsible for:

• Installing of spy software in mobile phones and computers (in the office space) and communication with vendor technical support for spy software, software and hardware for forensics. 
• Phone forensics - Recovering deleted data from mobile phones and communicate with vendor technical support. 
• Providing exceptional technical support to clients via chat, web and live direct communication in the office space and troubleshooting issues related to devices and software, ensuring a seamless experience. 
• Demonstrating excellent communication skills to understand client needs and deliver clear, concise solutions. 
• Learning and staying up-to-date with the latest technological advancements, and implementing these insights into our support practices. 
• Taking ownership of your tasks and commitments. 
• Contributing to a positive and collaborative team environment, sharing knowledge and ideas to enhance the overall support quality.

Requirements:

• High School diploma or equivalent qualification 
• Two years of prior experience in technical support or a related field. 
• Excellent communication skills in English language (both written and spoken) 
• Strong technical capabilities to effectively troubleshoot a wide range of devices and software. 
• The ability to recognize and address customer needs with empathy and professionalism. 
• A passion for learning and curiosity about technological innovations, with a proactive approach to staying updated on industry trends. 
• Awareness of the sensitivity of information and a commitment to maintaining a secure environment for clients.

Why Join Us:

• Opportunity to work in a small, close-knit team where your contributions truly make an impact. 
• Emphasis on learning and professional growth, with access to the latest tools and technologies. 
• Focus on client satisfaction and loyalty, providing a unique and rewarding work experience. 
• Competitive compensation package and benefits.

If you're passionate about technology, love learning, and are excited about contributing to a company that values trust and innovation, we encourage you to apply. Join us in creating a secure and supportive environment for our clients while fostering your own growth!

To apply, please send your CV.