Technical Writer

Sportion d.o.o.

Beograd
Intermediate
03.10.2021.

Technical Writer role entails 85% technical writing and 15% analyst/coordinator responsibilities.

Technical writing

  • Determine the needs of users of technical documentation
  • Study product samples & talk with SMEs
  • Work with technical staff to make products and instructions easier to use
  • Write or revise supporting content for products
  • Incorporate animation, graphs, illustrations to increase users’ understanding of the material
  • Collect feedback & effectively summarize, update and improve content
  • Rollout and publish approved documents to team
  • Create & maintain documentations like but not limited to
    • Reports (Team KPIs, Product KPI)
    • SOPs
    • How tos
    • Product APIs
    • Process Documentation / Presentation
    • Roadmaps (IT Ops Initiatives, Team Training, etc.)

Analysis

  • Prepare basic analysis, interpretation and recommendation of the teams KPI reports with guidance & feedback from ITOPS team’s management
  • Provides feedback and recommendations for process improvements & documentation

Coordination

  • Collate information from different teams to effectively reflect up to date information of documents such as roadmaps, status report, KPI reports
  • Provide assistance on scheduling and maintaining team training roadmaps are aligned and on track based on the agreement with the Management

Skillset

  • At least 3-year related experience
  • Facility with technology
  • Ability to write clearly
  • Talent in showing ideas graphically
  • Patience in problem-solving/troubleshooting
  • Ability to interact with SMEs and ask relevant questions as necessary
  • Proficiency in Jira, Confluence, LucidChart, Google Slide applications is a plus
Apply here
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