Technical Writer role entails 85% technical writing and 15% analyst/coordinator responsibilities.
Technical writing
- Determine the needs of users of technical documentation
- Study product samples & talk with SMEs
- Work with technical staff to make products and instructions easier to use
- Write or revise supporting content for products
- Incorporate animation, graphs, illustrations to increase users’ understanding of the material
- Collect feedback & effectively summarize, update and improve content
- Rollout and publish approved documents to team
- Create & maintain documentations like but not limited to
- Reports (Team KPIs, Product KPI)
- SOPs
- How tos
- Product APIs
- Process Documentation / Presentation
- Roadmaps (IT Ops Initiatives, Team Training, etc.)
Analysis
- Prepare basic analysis, interpretation and recommendation of the teams KPI reports with guidance & feedback from ITOPS team’s management
- Provides feedback and recommendations for process improvements & documentation
Coordination
- Collate information from different teams to effectively reflect up to date information of documents such as roadmaps, status report, KPI reports
- Provide assistance on scheduling and maintaining team training roadmaps are aligned and on track based on the agreement with the Management
Skillset
- At least 3-year related experience
- Facility with technology
- Ability to write clearly
- Talent in showing ideas graphically
- Patience in problem-solving/troubleshooting
- Ability to interact with SMEs and ask relevant questions as necessary
- Proficiency in Jira, Confluence, LucidChart, Google Slide applications is a plus