Technical Writer

Technical Writer role entails 85% technical writing and 15% analyst/coordinator responsibilities.

Technical writing

• Determine the needs of users of technical documentation
• Study product samples & talk with SMEs
• Work with technical staff to make products and instructions easier to use
• Write or revise supporting content for products
• Incorporate animation, graphs, illustrations to increase users’ understanding of the material
• Collect feedback & effectively summarize, update and improve content
• Rollout and publish approved documents to team
• Create & maintain documentations like but not limited to
• Reports (Team KPIs, Product KPI)
• SOPs
• How tos
• Product APIs
• Process Documentation / Presentation
• Roadmaps (IT Ops Initiatives, Team Training, etc.)

Analysis

• Prepare basic analysis, interpretation and recommendation of the teams KPI reports with guidance & feedback from ITOPS team’s management
• Provides feedback and recommendations for process improvements & documentation

Coordination

• Collate information from different teams to effectively reflect up to date information of documents such as roadmaps, status report, KPI reports
• Provide assistance on scheduling and maintaining team training roadmaps are aligned and on track based on the agreement with the Management

Skillset

• At least 3-year related experience
• Facility with technology
• Ability to write clearly
• Talent in showing ideas graphically
• Patience in problem-solving/troubleshooting
• Ability to interact with SMEs and ask relevant questions as necessary
• Proficiency in Jira, Confluence, LucidChart, Google Slide applications is a plus