Who are we?
We are Juakali, a FinTech start-up providing our product and services for the microfinance lending market. We provide a Cloud solution aimed at digitizing business processes of microfinance institutions and banks. Juakali empowers Financial Institutions with seamless, flexible and powerful tools designed to boost their productivity. 100% bank-grade, best-of-breed technology.
Although we are a small start-up, we are already global, our people work from all around the world. In span of 3 years, we have employees and customers in more than 10 countries over Africa and Asia. Our teams are remote, working from wherever they are. It gives our people freedom; we only ask them to be responsible.
You can work from anywhere you like as well as long as you have an internet connection, our office is located in Slack.
What role will you play?
- You will mainly be performing testing and support activities within the customer success team.
- The test part will focus on: testing of implementation work delivered by the customer success team, by preparing test cases and executing them; working on tests automation wherever possible; doing regression testing upon need (eg. upon release of a new version of the platform); data integrity testing upon need.
- On the support part: you will be in charge of the client helpdesk, performing tasks like client communication, triage/prioritization of the tickets, analyzing the issue, verifying with the team, reporting bugs to developers, solving the issue whenever possible.
- Other implementation-related activities may be required from you upon need/availability, e.g. some configuration of the platform for a client, documentation work, etc.
- We are a small team, so every person has the opportunity to make a big impact and leave their marks on every project. You will help in shaping and uplifting a company from the start.
- You should have good communication skills, strong analytical thinking and problem-solving skills as a go-getter with an intellectual curiosity to learn, collaborate and help others.
What are we looking for?
- Demonstrated and successful experience in testing and support roles (minimum 3 years).
- Good communication skills, strong analytical thinking and problem-solving skills as a go-getter with an intellectual curiosity to learn, collaborate and help others.
- Willingness to have a hands-on role / doer mentality.
- Sound understanding of IT fundamentals and technical skills (eg. PostgreSQL or SQL knowledge, REST APIs knowledge, JavaScript/groovy knowledge) is a key plus.
- Excellent written and verbal communication skills.
- Ideally, some initial understanding of the business (exposed to microfinance / banking industries, especially for tech companies).
- Self-directed, eager to learn with a desire to work in a fast-paced environment.
- Working from a remote requires you to be autonomous, proactive and accountable for your work.
Why us?
Fast learning environment within a team of cheerful, passionate, talented people.
Opportunity to interact and work with international people from all over the globe.
You will find it easy to keep a good work life balance.
You will be closely working with industry experts to have a positive impact on the business of our customers.
Opportunity to drive transformation in one of the fastest growing industries.
Local contract including pension fund and health insurance for you and your family.
