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Around since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!
As a key transformational role reporting to the VP Digital Transformation, the UX Designer is responsible for creating high-quality, seamless user experiences for customers, service partners, and employees by optimizing the functional experience and creating a polished and distinctive branded experience for products and applications. This role will have the opportunity to transform a variety of user experiences ranging between internal-use applications, B2B commercial products, and Arise’s core B2B Platform.
Work together with Product and Engineering teams to plan, document, communicate, execute, and iteratively optimize user experiences.
Conduct market discovery activities including Persona Interviews and market scans to inform UX recommendations
Collaborate with business and technology stakeholders to develop a shared understanding of business and user goals.
Manage processes for gathering user and stakeholder feedback on existing UX and design ideas to iterate on design.
Design short- and long-term UX vision and strategy for products and applications supported.
Develop a deep understanding and documentation of customer journeys, personas and segmentation.
Collect and analyze user behaviors and needs through qualitative and quantitative user research such as interviews, field studies, surveys, A/B testing, digital experience monitoring, and usability testing.
Design solutions to address critical user pain points and opportunities to increase efficiency.
Apply user-centered design processes that incorporate data (e.g., from real user monitoring (RUM) technologies), user insights, and continuous feedback.
Develop and communicate design ideas through prototypes, wireframes, user flows, and other design deliverables.
Ensure applications and products supported meet objectives for usability, adhere to relevant design and accessibility standards, comply with brand strategy and identity guidelines, and deliver positive experiences.
Translate user research insights into stories, and partner with development team members to prioritize and deliver them.
Use and coach others on UI/UX tools, techniques, and best practices.
Communicate UX strategy and designs to internal and external stakeholders to build consensus and convey the impact of design decisions on user, customer, and business outcomes.
Contribute to and promote adoption of design patterns, standards, and systems.
Act as the UX lead on one or more products
Bachelor’s degree in Business, Product Design or a major design discipline (or equivalent training or years of experience).
7-10 years of experience as a UI/UX designer using tools such as Figma, Adobe XD, InVision, etc.
Deep skills in one or more of the following design disciplines: interaction design, user interface design, information design, graphic design.
Experience with user research methods and techniques (e.g., usability testing, contextual inquiry, etc.) and conducting user acceptance testing.
Demonstrated ability to communicate complex technical information to various stakeholders verbally and in writing.
Background in Gig-economy Platforms, Digital Market Places, B2B SaaS, or other Digital Platforms preferred.
A record of successful delivery of new products as an individual, team leader and/or development manager
Experience with Scrum methodology and Agile practices
High command of verbal and written English.
Self-motivated, team player, action-and-results oriented
Ability to work remotely, and collaborate with remote team members
Well organized, good communication and reporting skills
Ability to successfully work under tight project deadlines
Competitive Compensation and Benefits which include:
Join a diverse group of awesome individuals Making a Difference every day
~70% of your Health/ Dental/ Vision/ Flex Spending Benefits paid by Arise
401k – 40% match starting on day 1
Tuition Reimbursement of $4,000 each year!
Generous PTO Plan starting from day 1
9 holidays and 1 Diversity Day
Maternity & Paternity Paid Leave
Life and Disability Insurance 100% paid by Arise
Work hard AND have FUN! We play a lot at Arise.
When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
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