At Avast, we strive to give everyone the power to explore our shared digital world freely and safely. Our team is working to help shape the digital world to be a freer, fairer and safer place through the application of science, technology and human ingenuity, and we are looking for people who share our passion to contribute to a better online world. Avast promotes a rich diversity of cultures, debates, and out-of-the-box thinking. Today, Avast is a FTSE 100 company that safeguards more than 435 million people worldwide, protecting their digital data, identity, and privacy.
Job Posting Title:
User Experience Researcher
Job Description:
Do you like talking to people about their everyday lives and experiences? Do you have an appetite to improve the quality of their lives by bringing them engaging and delightful products? Then we’d love to have you as our new User Experience Researcher!
What you will do:
- Work with stakeholders and product teams to understand what information about users can help guide their product designs
- Propose efficient and creative ways of gathering answers to stakeholder questions
- Serve as a consultant to stakeholders to ensure appropriate research techniques are used
- Partner with product teams and stakeholders to conduct user research and summarize the learnings
- Help identify and better understand our customers’ needs, and highlight the gaps between their needs and our current capabilities
- Plan and conduct user research using techniques such as usability testing, in-depth interviews (remote and in-person), competitive benchmarks, diary studies, concept testing and idea validation, card sorting and tree testing, and ethnographic research
- Define test samples and recruit appropriate participants for user research studies
- Execute simple customer surveys to inform product teams of users’ perspectives
- Creatively communicate results and deliver high-quality, multimedia research reports
- Facilitate global research projects across multiple timezones
- Follow the evolution of user experience research techniques to find the best practices for improving research efficiency
- Evangelize the need for user research and publicize the benefits of user research by presenting to product teams and company executives
- Maintain and enlarge our global database of user research participants
What we need:
- User researcher with 2+ years of experience in running a variety of user research methods: usability testing, in-depth interviews, ethnography, surveys, etc.
- Ability to identify unknown customer pain points and synthesize and generate actionable insights that help responsible product teams improve customer experience
- Ability to define and execute research that identifies user needs, both met and unmet
- Ability to identify new research opportunities across business units and product teams
- Strong observational analytical skills
- Excellent verbal and written communication skills
- Cross-domain communication skills - helps maintain a consistent view on user experience across multiple product teams
- Ability to communicate results and illustrate suggestions in compelling and creative ways
- Ability to run user interviews in fluent English (other additional languages such as French, Portuguese, German, etc. are also welcomed)
- 100% team player with excellent collaboration skills
- Experience with quantitative research and related tools (GA, Hotjar, etc.) welcomed
We Offer:
- An amazing and truly international work environment
- The chance to join a major global tech company
- Many opportunities for professional growth
- Quarterly bonus scheme
- Attractive pension & health insurance plan
- Training and conferences
- Unlimited Personal Time Off - because each of us needs enough time to relax
- Whole-life flexibility - we empower our people to choose where, when, and how they work (alternatively we can also add: and measure their contribution based on the achievements and outcomes rather than hours they work)
Sounds exciting? We look forward to hearing from you.
Avast does not accept unsolicited resumes from recruiters or recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team, even in a situation when the relevant candidate is employed by Avast.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Deadline for applications: 30.11.2021.
