B2B E-Commerce Business Analyst (Order Management)

About Bosch: Are you ready to shape the future of technology and make a positive impact with your ideas? With Bosch, you will have the opportunity to contribute to the innovative advancements in areas such as mobility solutions, consumer goods, industrial technology or energy and building technology, all aimed at enhancing the quality of life and sustainability on a global scale. 

Who we are?  

Imagine a startup culture within a corporation – agile, flexible, and always looking for new ways to improve. Take the wheel with us as we steer the digital transformation within Bosch and shape the future of IT. As the PT Business Digital Organization (PT/BDO), we lead, support, and assist the Power Tools business units worldwide, by enabling digital transformation and delivering fast, agile, efficient, and innovative solutions. Our organization is diverse, dynamic, and growing, with over 150 people on our location in Serbia working together in 20+ different areas (e-commerce, online marketing, CRM, OneUX, Big Data & AI, Agile, Project management, eLearning, IT infrastructure, IT and Cyber security and many more). We are working on global projects and you’ll collaborate with colleagues from all over the world and tackle exciting, cutting-edge IT projects. At PT/BDO, there are many opportunities for career growth, and we are all about fostering a culture of trust, support, and inclusivity.  

So, if you’re looking for a place where your ideas will be heard and you’ll be encouraged to take challenges and grow, this is the right place for you! 

Interested? Get ready to work #LikeABosch! 

Our team is happy to welcome you. Here is what you will be doing if you choose to join our team.  
 
Responsibilities 
 
► You will act as owner of the Order Management in B2B eCommerce
► You will ensure the capability you own creates a valuable impact for all related stakeholders (external and internal)
► You will take end to end ownership (Design – Build – Run) of a defined bundle of features and processes in alignment with the product owner
► You will engineer requirements, write user stories and acceptance criteria for all elements of the assigned capability
► You will align and define requirements with the global product owner as well as regional stakeholders and key users in IT, design, marketing and sales
► You will be second level support for your capability area backing up the first level support team
► You will test and verify implementations based on defined user stories
► You will be the knowledge owner for the assigned capability ensuring it’s proper documentation
►You will train key users worldwide 

Who you are: 

► You have a relevant university degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT
► You are an expert in SAP ERP SD module – order, delivery and invoice
► You have extensive experience in e-commerce (B2B segment preferable) 
► You have experience in collecting and analyzing business requirements, writing user stories and specifications, defining acceptance criteria
► You have experience in traditional and online customer service
► You are familiar with Agile framework and tools
► You are able to work in cross-functional teams and international environment, handling multiple stakeholders
► You have great communication and presentation skills, ability to think analytically and willingness to learn new things
► You are fluent in English (spoken and written) 

You would be a perfect match to our team if: 
 
► You are eager to work with the newest technologies, 
► You are proactive and you adapt easily to new development environment, but don’t worry, we will be there every step of the way, supporting each other 
► You are self-motivated and take ownership of your tasks and projects 
► You’re a team player and offering and receiving feedback comes naturally 
► You are ready to take ownership of projects and tasks 
► You’re not afraid to think outside the box and try to find creative approaches to your challenge 

#LikeABosch Benefits:

Your work-life balance is valuable to us, so we offer you:

• 22 - 27 days of annual leave, because work-life balance is essential to us  
• Flexible working hours
• Our Remote Home Office program gives you remote working experience from anywhere, as long as it is in borders of Republic of Serbia
• Up to 3 days off for private purposes

Your health and well-being is important to us, so we have you covered:

• Medical subscription for annual health check ups
• Paid private health insurance
• Mental health and well-being initiatives

We believe in a Life-Long Learning approach, so you can take advantage of:

• Technical and soft skills trainings
• English and German language courses
• Access to e-learning platforms
• Local and Global career development programs
• Opportunity to attend events

You will be part of a product company. You will contribute to developing end-to-end products that are delivered to global internal/external customers and users.

On top of these, we are offering:

• Canteen (when working in office) with lunch discounts
• Annual bonus
• Referral bonus

We live by our values, have an open feedback culture and there is plenty of room for innovative ideas. All because a team is only as valuable as its members.

If you are ready to work #LikeABosch, please fill in the contact form and submit your CV (PDF format) in English language. If you have any questions, you can contact us us electronically.

Included in the referral program.