Backend Support Engineer

Responsibilities for Developer Support Engineer include working with other developers in order to provide the best possible handoff for API integration where our clients will be building their platforms off of our API engine. You’ll be working on providing professional services support to developers as well as working on upgrading the existing system in accordance with the product team’s requirement and by “user’s voice”.

The ideal candidate understands how the web works and has a strong knowledge of REST services, API fundamentals, python. This is a great opportunity to be part of a small team, building and running a high-growth network.

Job Location: Belgrade/Remote

Job Description:

• Working with developers in order to engage their codebases with our API
• Working on improving our API codebase
• Combining technical expertise with customer service to resolve questions and issues
• Document and build new tools to improve support flows
• Identify patterns – recommend improvements, and filter out unimportant issues

Requirements:

• Experience with Python programming language
• Knowledge of SQL databases (MySQL)
• Familiarity with web environments including HTTP, SSL, DNS
• Knowledge of REST fundamentals
• Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)
• Excellent organizational and communication skills
• Language requirements, English fluency (written and spoken)
• Background in the software industry

What We Offer:

• A competitive salary
• Flexible hours and vacation time
• Support from your manager and coworkers
• Team retreats throughout the year
• A chance for a professional and personal development
• Paid training