Company Description
About Bosch: Are you ready to shape the future of technology and make a positive impact with your ideas? With Bosch, you will have the opportunity to contribute to the innovative advancements in areas such as mobility solutions, consumer goods, industrial technology or energy and building technology, all aimed at enhancing the quality of life and sustainability on a global scale.
Who we are?
Imagine a startup culture within a corporation – agile, flexible, and always looking for new ways to improve. Take the wheel with us as we steer the digital transformation within Bosch and shape the future of IT. As the PT Business Digital Organization (PT/BDO), we lead, support, and assist the Power Tools business units worldwide, by enabling digital transformation and delivering fast, agile, efficient, and innovative solutions. Our organization is diverse, dynamic, and growing, with over 150 people on our location in Serbia working together in 20+ different areas (e-commerce, online marketing, CRM, OneUX, Big Data & AI, Agile, Project management, eLearning, IT infrastructure, IT and Cyber security and many more). We are working on global projects and you’ll collaborate with colleagues from all over the world and tackle exciting, cutting-edge IT projects. At PT/BDO, there are many opportunities for career growth, and we are all about fostering a culture of trust, support, and inclusivity.
So, if you’re looking for a place where your ideas will be heard and you’ll be encouraged to take challenges and grow, this is the right place for you!
Interested? Get ready to work #LikeABosch!
Job Description
Our team is happy to welcome you. Here is what you will be doing if you choose to join our team.
You will work with Power Tools Business units:
► You will get trained about SAP Sales and Service Cloud solution so you become able to provide support to Product Owner, CRM Capability Experts and C4C Team in general
► You will provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept
► You will communicate with different departments and business roles in order to support Sales and Service Cloud implementation process
► You will create, maintain and improve existing SAP C4C Training documentation
► You will organize and deliver trainings to SAP C4C end-users
► You will provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing)
You will work with technical department:
► You will cooperate with technical department during implementation of technical requirements and bug fixing processes
► You will assist during creation of documents for business/technical requirements
► You will test SAP Sales and Service solution and document bugs
► You will manage manual and automated data imports into the system
► You will document processes and interfaces
► You will work on data quality check
Qualifications
Who you are:
► You have a relevant university degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT
► You have at least 3 years experience with CRM Sales and/or Service solution (SAP, Salesforce, Microsoft Dynamics 365, Oracle CRM etc.)
► You have experience in Implementation of CRM solution (mandatory)
► You have experience in Support processes (mandatory)
► You have exceptional presentation skills (mandatory)
► You are familiar with Agile methodology
► You have knowledge of JIRA or similar tracking tool
► You have advanced Excel knowledge
► You are able to work in cross-functional teams and international environment
► You have willingness to work in a global & virtual team
► You have good communication skills, ability to think analytically and willingness to learn new things
► You are fluent in English
► You have willingness to travel (up to 20%)
You would be a perfect match to our team if:
► You are eager to work with the newest technologies,
► You are proactive and you adapt easily to new development environment, but don’t worry, we will be there every step of the way, supporting each other
► You are self-motivated and take ownership of your tasks and projects
► You’re a team player and offering and receiving feedback comes naturally
► You take ownership of projects and tasks
► You’re not afraid to think outside the box and try to find creative approaches to your challenge
Additional Information
#LikeABosch Benefits:
Your work-life balance is valuable to us, so we offer you:
- 22 - 27 days of annual leave, because work-life balance is essential to us
- Flexible working hours
- If you want to work from somewhere else, feel free, our Remote Home Office program helps you do that
- Up to 3 days off for private purposes
Your health and well-being is important to us, so we have you covered:
- Medical subscription for annual health check ups
- Mental health and well-being initiatives
- Private health insurance
We believe in a Life-Long Learning approach, so you can take advantage of:
- Technical and soft skills trainings
- English and German language courses
- Access to e-learning platforms
- Local and Global career development programs
- Opportunity to attend conferences
On top of these, we are offering:
- Remote working environment (in borders of Serbia)
- Canteen (when working in office) with lunch discounts
- Annual bonus
- Referral bonus
Ready to work #LikeABosch?
We live by our values, have an open feedback culture and there is plenty of room for innovative ideas. All because a team is only as valuable as its members.
Included in the referral program.
