Chat Support Agent

About the Company：

Cypher Tech Solutions is an exciting, fast-growing startup based in Belgrade, Serbia. We pride ourselves on delivering exceptional customer support and VIP hosting services to our various global clients operating in Marketing, Web design, development, and digital entertainment. As we continue to expand our operations, we are on the lookout for passionate, driven, and detail-oriented individuals to join our team as Chat Support Agent.

About the Role：

Position: Chat Support Agent

Key Responsibilities:

• Provide outstanding customer service and real-time chat support to our clients.
• Solve problems efficiently, effectively, and with a high degree of professionalism.
• Assist with product support inquiries and guide users through platform features.
• Engage in data analytics to track feedback and enhance overall service delivery.

Qualifications：

• Education: Bachelor’s degree or higher.
• Experience: Minimum of 1 year of experience in customer service within IT, Online platforms, or Live Chat support environments.
• Skills: Proficiency in MS Office and Spreadsheets (Excel).
• Languages: Native Serbian and near-native level of English (both written and spoken). Additional languages ​​such as Spanish, German, or French are considered a strong plus.
• Key Attributes: A hardworking, highly responsible, and self-motivated professional with strong integrity and reliability. Possesses a proven capacity for autonomous learning and a genuine willingness to grow together with the company.

We Offer：

• Salary: €800 – €1,200 per month (Competitive and fair compensation).
• Performance Growth: Transparent scaling up of your compensation and title based on your performance.
• Health & Wellness: Fitpass and Premium Private Health Insurance.
• Team Culture: Dynamic team buildings, happy hours, and a healthy, inclusive company culture with equal work opportunities.
• Career Development: Accelerated learning opportunities, continuous professional training, and fast growth within a startup environment.
• Stability: A 1-year labor contract with a strong possibility of transitioning into a permanent role.

How to Apply：

If you are a growth-oriented professional looking to scale your career and contribute to a booming industry by providing exceptional service, Cypher is awaiting your application!

Please note: Only shortlisted candidates will be contacted for the next steps.

Thank you for choosing to become a part of our story!