Client Business Consultant

You will:

• Lead initial business analysis on reported incidents
• Confirm that the reported issue is an incident and not a new functionality request
• Work with customers and/or squad developers to identify issues’ cause and advising on solution
• Check reported defects against product documentation
• Ensure that all relevant test data (description, affected version, test steps, acceptance criteria, etc.) are provided by customer
• Document relevant data related to reported defects so that definition of ready gate is met
• Support customers in parametrization of software product
• Address incidents to squads, track progress and be in charge of coordination of incident fix (hotfix) delivery

Our offer:

• A chance to be part of casual but highly professional international environment
• Opportunity to learn from experienced colleagues, including internal knowledge sharing sessions
• Competitive compensation depending on experience and skills
• Private pension and medical insurance
• Professional and soft skills trainings and education
• Awesome referral fees
• Sports, team buildings, conferences and events
• Modern and cozy offices in New Belgrade, Niš and Kragujevac, cakes and fresh fruits…
• Possibility to travel abroad
• Work – life balanced schedule
• Respect and support to your professional, family and personal goals

You have:

• Profound knowledge of DBAN solutions
• Proven experience as Business Analyst / Product Engineer
• Experience with JIRA and Confluence
• Excellent SQL skills
• Ability to communicate with customer in English and potentially German
• Ability to prioritize and manage multiple open cases at one time
• Ability to deal with demanding customers
• Perfect communication skills, interpersonal and customer care skills