Client Services Product Support

Belgrade

Do you find the financial markets exciting? Does using technology to develop complex and demanding solutions appeal to you? Then look no further… Come make your career with us!

What you will be doing

To provide daily support to FIS EMEA’s clients through phone and e-mail communications, undertaking appropriate research of product issues as they arise.  Specialist product will be Trax.

• Communication with Clients on support issues with Trax.
• Review and analysis of issues that arise.
• Pro-active communication of the status of those issues with the clients.
• Communication with FIS consultants on support issues with Trax.
• Communication with the Trax development teams, through the Global Support contact, to progress issues which require development input.
• Translate, communicate and reinforce the goals, values and priorities of the organization through the support desk.

What you bring

• Ability to deliver functional support to customers.
• Payments / financial markets knowledge.
• Excellent interpersonal and communication skills.
• Ability to build and maintain strong client relationships.
• Ability to understand and analyze technical details/issues.
• Disciplined administration skills to allow effective administration and follow-up of issues.
• Ability to work as part of a team sharing knowledge and skills.

Added bonus if you have

• Client facing focus on day to day work.
• Clear organizational awareness and knowledge.
• SQL and/or Oracle databases experience is an advantage.

But most of all we expect you to have a genuine interest in solving technical and financial related problems and working in support! We are passionate about our work, but we also know that life balance is important and that a fun workplace breeds creativity and innovation!

What we offer you

• A work environment built on collaboration, flexibility and respect.
• Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing (including private healthcare, 27 days of vacation, work from home – 4 days per month, etc.).
• Varied and challenging work to help you grow your technical skillset.

Ready to start your journey with us?

We look forward to receiving your application. Please use only the button below in order to apply (only complete online applications will be considered).

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Deadline for applications: 27.11.2019.