Data Tech International (www.dti.rs) is a Belgrade-based company that provides cutting-edge solutions and consulting services related to tax fraud prevention and fiscalization. Our flagship solution TaxCore enables fraud-free sales tax collection, helping tax administrations worldwide prevent tax-related frauds.
We came up with the latest solutions to prevent VAT fraud and tax evasion.
We are looking for a competent Customer Education Specialist with near-native English proficiency willing to commit to a full-time position.
MAIN TASKS
- Creating training materials such as presentations, videos, and user guides to support the learning objectives of clients or employees
- Establishing and maintaining certification programs to ensure that clients acquire and retain key product knowledge and skills
- Customizing training programs to meet the unique needs of different client segments, industries, or skill levels
- Evaluating the effectiveness of training programs through feedback mechanisms, surveys, and performance metrics, and creating tailored training materials to optimize learning outcomes
- Updating relevant materials and training programs in line with product enhancements and new features
- Performing other tasks as assigned by the documentation and training team lead
REQUIREMENTS
- Previous experience in customer training, education, instructional design, or technical communication
- Near-native proficiency in English, with excellent written and verbal communication skills.
- Ability to quickly understand complex concepts and explain them clearly to non-technical audiences.
- Working knowledge of tools for creating video training materials
- Strong research skills, with the ability to conduct in-depth analysis on topics related to the subject matter.
- Detail-oriented, organized, and capable of managing multiple tasks and deadlines.
WE DO VALUE
- Personal responsibility.
- Attention to detail.
- Openness to work in multicultural environments.
- Good spirit.
- Straightforward and honest communication.
- Ability to step back and find solutions that will fit into a bigger picture.
- Constant drive to automate boring repetitive tasks.
- Getting things done.
WE OFFER
- Competitive salary.
- Performance bonus.
- Professional training (on site, courses, conferences).
- Hybrid work (flexible approach that combines working in an office environment and working from home).
- Multiple office locations (New Belgrade, Lestane).
- Up to 30 days paid vacation.
- Private medical insurance
- Coffee and refreshments.
WHY WORK WITH US
Working for a company like DTI, which is focused on developing solutions to combat tax fraud, can provide a sense of purpose and satisfaction, knowing that your work is making a positive impact on society.
DTI provides opportunities for professional growth and development, which can help you build your skills and advance your career. Working with a team of experienced professionals can also provide valuable mentorship and guidance.
We invite you to learn more about our philosophy.
